Experience Vietnam’s rich cultural heritage with tailor-made tours that revive ancient traditions and captivating stories, crafted just for you
Reliable Travel Company
Customized tours for your interests
Transparent Pricing, No Hidden Fees
Secure online payment options
Flexible schedules to suit your pace
Experienced staff with genuine enthusiasm
Established in 2007, after nearly 20 years of establishment and development, with more than 2000 5* reviews on Tripadvisor, Lily’s Travel is one of the best tour operators in Vietnam and always ranked at the TOP of the best travel agencies in Hanoi and the whole North of Vietnam. With nearly 20 years of operation, Lily’s Travel Agency has been getting close to the mission of making more and more foreign tourists come to Vietnam, contributing to promoting cultural exchanges and “marketing” the great beauty of Vietnam to international guests in the world.
Vietnam offers a rich blend of history, culture, and natural beauty. Hanoi’s vibrant streets and ancient landmarks showcase its heritage, while Halong Bay’s emerald waters and limestone islands offer stunning scenery. Hoi An charms with lantern-lit streets and historic architecture. The Mekong Delta’s lush waterways and the Cu Chi Tunnels provide unique insights into rural life and wartime history, making for a diverse and captivating journey.
In 14 days, explore different beauty show of Vietnam country: pristine national park, legendary limestone cave, marvelous ocean, cultural city, lively night market, local pearl farm.
The North of Vietnam offers a diverse range of experiences, from the vibrant city life of Hanoi, to the stunning natural beauty of Halong Bay, and the ancient temples and limestone caves of Ninh Binh - all waiting to be explored.
Explore the Central of Vietnam. Visit My Khe Beach, one of the most beautiful beaches in the world (Forbes). Bana hill with the Golden Bridge, one of the most recommended attractions in Southeast Asia. Visit Hoi An town for its well-preserved ancient architecture, lantern-lit streets, and delicious local cuisine.
Enjoy the most beautiful beaches in Vietnam, with crystal clear waters and powdery white sand. Get the chance to do snorkeling/diving in the most clear water of Vietnam on Phu Quoc island
Indulge in tasting the unique local delicacies and glide through the tranquil waters of Halong Bay while kayaking. Get the most unique and unforgettable experience of your lifetime: Sleeping overnight on the boat, enjoying fresh air, sunrise and sunset in the middle of the ocean. In addition, experience the magical beauty of Hoi An by releasing beautiful floating lanterns into the river.
Upon reaching Hanoi, complete the immigration and visa on arrival process at the airport. Meet our driver at the airport and board your transfers to reach the pre-booked hotel.
Complete the check-in procedure at the hotel and get ready to explore this capital city of Vietnam.
Free time for leisure to enjoy Old Quarter to enjoy the bustling local life. This bustling area of narrow streets and alleys is home to literally thousands of small businesses and shopkeepers.
It’s a great place to explore with plenty of photo opportunities all around you. Return back to the hotel for an overnight stay.
Hanoi, located on the banks of the Red River, is one of the most ancient capitals in the world, where travelers can find well-preserved colonial buildings, ancient pagodas, temples and unique museums within the city center.
Get picked up by our friendly guide and start to explore Hanoi City.
Arrive at Tran Quoc Pagoda located on Golden Fish Island in West Lake. It is the oldest pagoda in Hanoi built in the 6th century.
Then visit Ho Chi Minh complex, you have a chance to see the embalmed body of Ho Chi Minh then walk around the garden to see 2 houses where he lived & worked from 1954 to 1969. Then visit One Pillar Pagoda where worships the Goddess of Mercy – It is the most unique pagoda in the world.
Should dress modestly by covering from shoulders to knees when visiting Ho Chi Minh mausoleum, temples, pagodas…
Visit Vietnam Ethnology Museum to learn about the culture of 54 ethnic groups living in the whole country of Vietnam
* Special Note: we will visit Women’s Museum instead of the Ethnology Museum closed on Mondays.
Have lunch at our restaurant. You have an opportunity to enjoy Vietnamese cuisine with 8 delicious dishes.
Continue to visit the Temple of Literature – the first university of Vietnam, established in the 11th century.
Get picked up by our friendly guide then depart for Ninh Binh province.
Then have a short break for 15 – 20 minutes to relax.
Visit Hoa Lư, ancient capital of Vietnam between 968 and 1010. You have a chance to learn about Vietnamese history in the feudal system under Dinh, Le, and Ly Dynasty.
Have lunch in the restaurant with a lot of local foods such as goat meat, fish, chicken, fried rice…. Vegetarian foods are always available in the buffet lunch.
Visit Trang An which was recognized by UNESCO as A World Heritage Site in 2014. Trang An has a wonderful tunnel cave system so Kong’s Movie Group chose this place for the New Version of Kong in 2016 – “Skull Island”. With 2 hours for the boat trip, you will be persuaded by the beauty here.
Visit Tam Coc by 1.5-hour bamboo boat. You will be surprised by the charming beauty her with paddy fields, river, water, cloud, sky, and a stunning cave system during the boat trip. All make a masterpiece that the Vietnamese people called “Ha Long Bay on land”.
Continue the tour for 45 mins – cycling around the village to discover the life of the local people.
Get back to the bus then leave for Mua Cave (Dancing Cave). Walk up almost 500 steps, you can reach the top of Lying Dragon Mountain & have an amazing panoramic view of Tam Coc from here.
Get on the bus to return to Hanoi and drop you off at hotel at Hanoi Old Quarter.
You’ll have a sumptuous breakfast at your hotel before gearing up for an exciting excursion to Halong Bay. Then you will travel through the Red River Delta and see the day-to-day life of the Vietnamese villagers. Upon arrival at Halong Bay, you can hop on board a luxurious cruise ship and enjoy a warm welcome from the friendly crew members. In the afternoon, you’ll explore some of the hidden gems scattered across the Bay of the Descending Dragon. Get enchanted by the fascinating caves, pristine beaches, picturesque floating villages, and incredible rock formations.
You can enjoy a delicious lunch on board the cruise, or you can take a break and enjoy the beautiful views. The chef is going to give you a wonderful cooking class to learn how to make Vietnamese spring rolls, or you can just relax and enjoy yourself.
As the sun sets, you’ll be able to see beautiful colors painting the sky. Later, you can enjoy a delicious dinner with a wide selection of wines and beverages (an additional cost for drinks). You can also relax by watching a movie, going squid fishing, or spending the night on a luxurious cruise in Halong Bay.
Get up early to do a restorative Tai Chi lesson on the Sundeck while taking in the magnificent dawn over the water. Light breakfast will provide you energy for the day, and later on the cruise, a colorful brunch will be savored.
Continue your exploration of Halong Bay by cruising amongst its more than 2000 islets and stopping at some of its top attractions, including its breathtaking beaches, amazing caverns, and attractive floating towns. You’ll have plenty of time to take in the splendor of this UNESCO World Heritage Site, capture it on camera, and lose yourself in the peace of the natural world.
Following the excursion, you’ll head back to Hanoi’s shoreline where you’ll spend the night in the convenience of your hotel in the busy city. Spend some time unwinding and thinking back on the fantastic experiences you had while exploring Halong Bay.
Take the ovẻ night Train or Fly to Hue , Stay over night in Hue
Hue City is a historic city located in central Vietnam, on the banks of the Perfume River. It was the capital of Vietnam during the Nguyen Dynasty from 1802 to 1945. The city is known for its well-preserved Imperial City, which is a UNESCO World Heritage Site and was the political and cultural center of the Nguyen Dynasty. Hue City is also known for its traditional Vietnamese architecture, delicious cuisine, and beautiful natural scenery. Some popular tourist attractions in Hue City include the Tomb of Emperor Minh Mang, Thien Mu Pagoda, and the Hue Museum of Royal Fine Arts.
In addition to its historic landmarks, Hue is also known for its culinary traditions, which include royal cuisine, vegetarian dishes, and street food specialties such as banh khoai (fried pancakes) and bun bo Hue (spicy beef noodle soup).
Visitors to Hue can also enjoy outdoor activities such as cycling along the Perfume River, exploring local markets and shops, and visiting nearby beaches and natural attractions.
Hue to Hoi An by Private car or motorbike.
Vietnam offers many scenic drives that showcase the country’s natural beauty, diverse landscapes, and cultural heritage. This is a wonderful opportunity for you to experience it when you are in Hue and want to visit Da Nang, Hoi An. One of the most brilliant pass is Hai Van Pass.
This iconic mountain pass connects the cities of Hue and Da Nang and offers stunning views of the coastline and surrounding mountains. The road winds through lush forests and past abandoned French colonial forts, providing a glimpse into Vietnam’s history and natural beauty.
Take a ride from Hoi An to Da Nang. In the center of Vietnam, close to Danang, are the Ba Na Hills, a highland resort. It is renowned for its breathtaking mountain scenery, French colonial architecture, and an array of sights and entertainment choices. Panorama views of the surrounding hills and shoreline are available from Ba Na Hills, which is located at an elevation of more than 1,400 meters above sea level.
One of the main attractions at Ba Na Hills is the Golden Bridge, a pedestrian bridge that spans across two mountain peaks and is held up by giant stone hands. The bridge is a popular spot for photos and offers stunning views of the surrounding scenery. Visitors can also take a cable car ride to the top of the mountain, which is one of the longest and highest cable car rides in the world.
At the top of the mountain, there are several other attractions to explore, including a French village with European-style buildings, a flower garden, an amusement park, and a wax museum. There are also several restaurants and cafes serving a variety of Vietnamese and international cuisine.
Ba Na Hills is a popular day trip destination from Danang or Hoi An, and visitors can spend several hours exploring the attractions and enjoying the scenic views. It is also possible to stay overnight at one of the resorts or hotels located on the mountain.
Take a boat ride to Cam Thanh village to see the lovely Vietnamese landscape and the enticing water-coconut forests. You will be in awe of the breathtaking surroundings as you go toward the village. Enjoy a welcome drink at our restaurant while you unwind from the rush and bustle of city life.
You will be accompanied to the market by our local guide so that you may take in the lively ambiance of Vietnamese street markets and select the most recent ingredients for your cooking class. Get swept up in the activity as you speak with the merchants and discover the regional ingredients that will be used in your lesson.
After gathering your ingredients, come back to our restaurant to begin your culinary instruction. You will be led carefully through the production of many classic Vietnamese meals by our talented chef. You will learn to prepare a range of regional specialties, from flavorful pho to delicious banh mi.
Sit down with your peers and savour your delectable concoctions after the course. Enjoy the flavors of your freshly prepared lunch while exchanging jokes and stories.
As the day draws to a conclusion, say goodbye to Cam Thanh village and head back to your hotel with a newfound love for Vietnamese food and a belly full of food.
The most lovely site to stop in central Vietnam is undoubtedly Hoi An Ancient Town. Wide-eyed tourists are still drawn to the old town by the preservation of the architecture from the 18th century and the way of life there. You’ll wish you had planned to stay longer once you get to Hoi An. It’s a place that makes you feel uneasy. Explore in safety and with ease. Hoi An Ancient Town was formally recognized as a World Heritage Site in December 1999.
After having a hearty breakfast, check out from the hotel and board your transfer to the airport.
After you take your flight to Phu Quoc City, get ready for an incredible trip. You can look forward to comfortable and easy trip, you will reach this quaint coastal town, which features pristine beaches, blue waters, and a kind and welcoming attitude.
When you arrive, a helpful local driver will welcome you at the airport and take you directly to your hotel. Once you get to the hotel, take some time to get ready and settle in.
Phu Quoc is a popular tourist attraction in Vietnam for its magnificent beaches, crystal-clear waters, and natural beauty.Visitors to Phu Quoc can engage in a variety of activities, such as swimming, tanning, snorkeling, scuba diving, and fishing. The island’s numerous waterfalls, hiking routes, and national parks are also open to visitors’ exploration.
Besides, Phu Quoc is famous for its seafood and authentic fish sauce in addition to its stunning natural surroundings. In addition to visiting fish sauce facilities to learn about the ancient processes used to make this well-known Vietnamese condiment, tourists may enjoy fresh seafood at nearby restaurants.
There are many different accommodation options in Phu Quoc, ranging from luxurious resorts to guesthouses that are affordable.
Phu Quoc is not a city but an island located off the southwestern coast of Vietnam. It is the largest island in Vietnam and is known for its beautiful beaches, crystal-clear waters, and lush tropical forests.
The first destination we will visit is Pearl cultural area (Long Beach Pearl Farm) – one of Phu Quoc’s must-see attractions. You may learn about the pearl culture process, see how pearls are dissected firsthand, and possess authentic pearl goods that bring good fortune and success.
Moreover, you can buy and enjoy sim wine production facility (the island’s own wine) and enjoy shopping for unique Phu Quoc gifts to give to friends and family.
Please don’t forget to visit Pepper Garden – A popular tourist destination, especially among young people, due to its green pepper rows, maze-like lanes, and countless unique experiences. If you missed it on your way to see the beautiful pearl island, you will be sorry.
When you come to Phu Quoc, you will have opportunity to visit traditional Phu Quoc fish sauce barrel house and visit the island’s long-standing traditional craft communities.
Ho Quoc Pagoda (Truc Lam Ho Quoc Zen Monastery) which is a new spiritual destination in Phu Quoc is also a place that you can’t miss!
Sao Beach, one of Phu Quoc’s most beautiful beaches, with crystal-clear water and fine white sand. When you arrive at Bai Sao, you may relax, play, and swim in the sea (freshwater bath + hammock: self-sufficient). Then you can have lunch at Bai Sao with local cuisine.
The final destination you will visit is Phu Quoc Prison Historical Site. It is known as “Hell on Earth,” it has been subjected to two periods of French colonialism and American imperialism.
The Phu Quoc islands hopping adventure will introduce you to the underwater world at various locations through boat fishing, snorkeling, and prone photography. Visitors’ appetites for adventure will be sated by contemporary technology games in the Aquatopia park and regional food. The 7.899.9 m long cable that connects An Thoi harbor and Thom island will provide the best views on Phu Quoc island.
You will have chance to visit Buom Islands. Located off the southern coast of Phu Quoc Island, Buom Island (also known as “Island of the Nail”) is a small uninhabited island that is famous for its beautiful coral reefs and marine life. It is a popular spot for snorkeling and diving due to its clear waters, and visitors can also enjoy swimming, sunbathing, and relaxing on the white sandy beaches.
Another island we will visit is Gam Ghi Island. Gam Ghi Island is a peaceful and picturesque destination that offers a great escape from the hustle and bustle of the main island of Phu Quoc.The island is uninhabited and is known for its pristine beaches and crystal-clear waters, which are ideal for swimming, snorkeling, and sunbathing. It is allowing visitors to explore the island’s natural beauty and relax on its sandy beaches.
Additionally, you can visit May Rut Island in Phu Quoc. There are a lot of boat tours from Phu Quoc visit May Rut Island as part of their itinerary, allowing visitors to explore the island’s natural beauty and enjoy its beaches and water activities. The island is also home to a small fishing village, where visitors can observe the daily life of the local fishermen and sample fresh seafood.
Finally, we will set foot on Thom Island. This island is well-known for its beautiful beaches, crystal-clear waters, and coral reefs, making it a popular location for water sports like snorkeling and scuba diving. Along with a number of restaurants and pubs where guests can savor fresh seafood and other regional fare, Thom Island also offers a few small motels and guesthouses for those who want to spend the night.
After having a hearty breakfast, check out from the hotel and board your transfer to the airport for your flight to Ho Chi Minh City.
Welcome to Ho Chi Minh City! This city is also known as Saigon and the largest city in Vietnam and the country’s economic and cultural center. Located in southern Vietnam, it has a population of over 9 million people and is known for its bustling streets, vibrant nightlife, and historic landmarks.
Some of the top attractions in Ho Chi Minh City include the Notre-Dame Cathedral Basilica of Saigon, the Central Post Office, the Reunification Palace, and the War Remnants Museum. The city is also known for its street food, with many stalls and markets selling a variety of local delicacies such as banh mi sandwiches, pho noodle soup, and fresh seafood.
In addition to its historic and cultural attractions, Ho Chi Minh City is also a popular destination for shopping, with several markets and malls offering a wide range of products from local handicrafts to luxury fashion brands.
Begin your day with a delicious breakfast at the hotel, then say goodbye to the welcoming staff. Check out of the hotel and take a relaxing ride to the airport, where you will catch your flight back home while carrying a heart full of priceless memories and experiences from your incredible Vietnam Tour.
The tour includes all costs, such as admission tickets, food and drinks, accommodations (hotels or homestays, depending on your preference), transportation between destinations, and tour guides. The specific information is included in the schedule we have sent.
The current tour price doesn’t include the flight ticket. However, we can help you book it at a special rate. You may select a package that includes the flight price if needed.
You can change a few parts of the schedule as you wish, but this depends on the ability to adjust at each destination. We will help you with the changes if possible.
The weather at the destinations is generally stable during travel, but if you want more accurate information, we advise you to check the forecast a few days before the start. In addition, we will provide some suggestions about what you should bring along on the day the tour begins.
Yes, we have the greeting service at the airport. You only need to provide your flight information, and our staff will be waiting for you at the airport with a name board.
Lily’s Travel is proud to have more than 20 years of experience in the travel field, and we have served thousands of foreign and domestic tourists. We not only understand our client’s needs and desires, but we also know how to optimize trips to provide a perfect tourism experience. The 5-star ratings from our customers on prestige platforms, such as Google and TripAdvisor, are the clearest examples of the quality of our services.
Lily’s Travel brings personalized tourism services, which are completely different from other casual tours. We not only hold tours but also listen to your wishes and hobbies to create unique and exclusive journeys. From fancy experiences like the Ha Long Bay yacht to joining the local people’s life. We ensure that you will have a wonderful and unforgettable vacation.
We understand that peace of mind is a primary concern when traveling. Therefore, Lily’s Travel provides 24/7 client support through our hotline and email. Any problems or questions you have will be resolved quickly and professionally, allowing you to enjoy a smooth journey from booking until departure.
Of course! At Lily’s Travel, we understand that each client has their own needs and preferences. We will work closely with you to design a completely personalized schedule, from selecting attractions and transportation to arranging special activities. This way, you can enjoy a highly personalized journey and experience whatever you dream of.
Lily’s Travel always takes exceptional care of families. We offer many attractive packages tailored for families, including complimentary activities for children, internal tours within the main itinerary, souvenirs, and activities for parents to bring family members closer together. We always focus on creating enjoyable, meaningful, and safe experiences for the entire family.
Yes! Every Lily’s Travel tour includes comprehensive travel insurance. This protects you from unexpected risks and ensures optimal safety throughout the journey. The insurance covers medical expenses, cancellations, and other features depending on your specific requirements.
We understand that sudden situations may arise that could require you to change your plans. Lily’s Travel offers a flexible cancellation/change policy, depending on the specific conditions of each tour. We will support you as much as possible to ensure that you can adjust your schedule easily and without trouble.
Our tour guides not only have deep insight into the destinations but are also well-trained in client care skills. They are fluent in multiple languages, always enthusiastic and friendly, and aim to provide you with a fulfilling experience, from culture and history to local cuisine. Our tour guides are not just navigators but also reliable companions.
We always care about our clients’ special dietary needs. Whether you are vegetarian, have food allergies, or follow a specific diet, we will work with our service providers to ensure that you enjoy the most delicious and suitable meals throughout the trip.
Lily’s Travel serves tourists from all around the world. We have consultant staff who are fluent in multiple languages, such as English, French, and Spanish and are always willing to provide you with continuous support from booking to departure.
Yes, we are proud to provide high-class tours with luxurious services, ranging from 5-star hotels and private yachts to exclusive experiences, such as flying over Ha Long Bay or participating in cooking classes at renowned resorts. These tours are specifically designed for those who seek the utmost comfort and luxury.
Lily’s Travel always prioritizes service quality. With thousands of positive reviews from clients on reliable rating platforms, we are committed to providing wonderful experiences and professional services. We also maintain long-term relationships with local co-operators to ensure the highest quality for each trip.
We offer a variety of flexible payment methods, such as credit cards (Visa, MasterCard), bank transfers, and popular e-wallets. These options make the payment process easier and more convenient for you, while ensuring it remains safe and confidential.
We have experience in organizing tours for small groups as well as larger ones, including extended families, companies, and groups of friends. We will customize the schedule, transportation, and activities to fit your group’s needs, ensuring that each member has engaging and interesting experiences.
We understand that flexibility and safety are key considerations for family tours, especially when children are involved. Lily’s Travel offers tours with interesting and educational activities for young children, from visiting museums to engaging in farming or handicraft activities. We also select hotels and restaurants that provide elegance and comfort, ensuring they are suitable for your family.
We provide tour guides who are fluent in English and other languages. With their support, you will have a smooth and understandable journey.
Yes, Lily’s Travel not only offers domestic tours but also provides combined tours between Vietnam and neighboring countries, such as Cambodia, Laos, and Thailand. This gives you a chance to explore diverse cultures and landscapes, all at once.
Visa requirements depend on your nationality. Lily’s Travel will provide specific details and assist you with the application process if necessary. We also offer a ‘visa on arrival’ service for many countries to make entry easier.
Customer safety is always our priority. We only partner with trusted service providers and ensure that vehicles, hotels, and activities are thoroughly checked for safety. Additionally, all the trips are entwined with travel insurance to make you always feel calm.
You can book through many different channels, either directly on our website, our fan page, or phone call.
We booked our family trip in Hanoi, Sapa & Ha Long Bay with Lily’s agency. Everything was so perfect ! From the moment we decided to engaged them to plan... read more the entire trip, we felt that their so passionate & friendly especially Tim & Doris who have done a very good job. When we arrived Hanoi, I found that there was a typo error in air ticket issued for our return. My niece will face the risk to deny entry to plane due to this error. Doris is so helpful, she help to contact the Vietnam Airlines office to clarify this matter. As a result from this, we are requested to send our passport & booking confirmation to airline office to rectify it. As not to interrupt our trip in Vietnam, Doris offered the help to come & collect the passport & booking confirmation with me in a tourist spot & immediately sent for rectification. I have no words to describe how thankful I am for the service provided. Once again, my family would like to say thank you to them that delivered such a service beyond our expectations. If you're planning a trip to Vietnam, I highly recommend you engaged Lily's Travel Agency to help. You will not regret
First trip to Vietnam - This is my first trip to Vietnam and based on online recommendation (I think its reddit or trip advisor?), I choose to booked 2D1N tour on Ha Long bay with... read more Lily's Agency.
As I be arriving to Hanoi towards the end of April, I had a great discussion with Emma and Lucy on my 5 days in Vietnam travel plan. Both ladies ensured that everything will be taken care from airport pick up to my preference in staying on the type of hotel, transport to and from Ha Long bay, cruise ship type, transport from hotel to the airport.
Shout out to Lucy for going above and beyond to ensure everything is in order even though she's back to her hometown and I'm done with the 2D1N tour, and not forgetting answering my question about the trip + random question about Vietnam e.g. tips, food, old quarter location, and the public holidays. I made couple of friends with fellow travelers a ships (solo/friends).
I'll probably booked Lily's travel again on my future trip to Ninh Binh or other places (Yet to plan), and will recommend your company to my friends (especially friends who enjoy travelling solo ).
Trip to North Vietnam - We booked our whole trip in North Vietnam with Lily’s agency. Everything was PERFECT! They send us a tour program, I had some changes, no problem. The hotels they... read more choose were perfect. Every tour they choose were PERFECT. When I had a question the replied almost immediately!
100% recommendation!!
Big Thank you for a nice trip in North Vietnam!
Really recommend - Very lovely staff, always quick with answering texts in case of any questions. Had a really good trip!
11 Day, 10 nights from North to South Vietnam. - Absolutely ecstatic with great service of Lily's Travel Agency. Mina, Tim and your team Kudos to you all. We fully enjoyed the 11 day, 10 night holiday. The word is 'Spectacular'. Cheers
Vietnam tour gratitude - I'm grateful to Tim and Mina from Lily's Travel for their outstanding support and service delivered during our tour. From the moment we contacted Lily's, we felt like we were... read more in good hands. The agency caters to a diverse range of travellers by offering a wide selection of options, providing honest and high-quality advice, and employing very friendly and humble staff who offer excellent customer service. We chose a customized itinerary that included cultural tours, outdoor activities and Lily's delivered beyond our expectations. The guides were knowledgeable and passionate about their country, and the accommodations were comfortable and well-located. We felt like VIP customers throughout our journey, and we owe it all to Lily's Travel. If you're planning a trip to Vietnam, I highly recommend booking with Lily's Travel Agency.
An excellent experience. Staff at Lily’s travel were very helpful and supportive especially Mina and Tim who went out of their way to help us throughout our trip.
Gem of an Agency: 8 crazy days through Central-Northern Vietnam! - I have worked with many tour operators and agencies throughout the world in our travels, and I can confidently say, Lily's Travel is definitely in our top tier of favorite... read more travel organizations to work with!
Vani helped us plan our packed 8 days Central-North Vietnam trip - she was patient and super responsive to my many many questions and changes, often coming back overnight (due to time differences between Vietnam & the US) with ideas/ proposals that worked. She gave us good recommendations on hotels, cruises, and transportation choices which turned out to be quite accurate (as it should be, but quite often, otherwise, with some other agencies!) Even after we were handed off to the Customer Care team after booking, she continued to keep an eye on our trip!
The Customer Care team, spearheaded by Quinny for our trip, was a delight to work with. She is enthusiastic, optimistic and upbeat, which makes working with her a pleasure. When she was indisposed for awhile, the other Customer care personnel (Lucy, Mina, Duong), stepped in to cover without missing a beat. I worked with many customer facing teams, and have been responsible for developing such teams - this team definitely sets the standard for customer care!
The test of any organization is not when things are going well - the rubber meets the road when problems happen. We ran into a bad stretch in the middle of our trip, when we had a couple of flaky pickups, amongst other issues. Upon finding out that the pickups did not happen, the Customer care team jumped into action, working with their partners to ensure we had a safe, and timely journey to our next destinations. They kept us updated of what was happening and was most apologetic about the situation, taking ownership of the problem, even though it was clearly caused by another organization. I found the accountability of and accessibility to the Customer Care team very reassuring in a country where I do not speak their language, and where some of the infrastructure may not be as robust as desired.
The service that Lily's Travel provides is almost like a concierge service, but at a price that is very surprisingly competitive (in one case, cheaper than what I would have had to pay had I booked through Klook myself)! For all the above, and for the relationships formed in dealing with them, I don't hesitate to recommend them as your travel partner to plan your trip in Vietnam. Things may not go perfect (or it may!) but you can be assured that you have a backup that works for you in Vietnam if/when you need help!
Lily's Travel's motto is "Trust is more valuable than gold", and I think it shows in the earnestness of the personnel in earning their Customer's trust. Great job!
Thank you Vani, Quinny, Lucy, Mina, Duong for a memorable trip to Vietnam!
A 10 day trip to Vietnam - We had an amazing experience because of the support from Mina and Tim at Lily's Travel. They have very thorough with their support from the planning stage to until we... read more arrived back home.
Perfect trip with Lilys Travel Agency - EVERYTHING WAS PERFECT. Everyone on the team is so attentive and so amazing to interact with. They arranged all the trips we did with them perfectly and we really enjoyed... read more everything. We did Ha Long Bay and Ha Giang Loop. It went so smoothly and we are so grateful to Lily’s travels especially to Emma, Lucy, Tim and everyone else!
Hanoi and Surrounds Tour - Engaged Lilly travels for 1 week Hanoi, Ninh Binh and Halong Bay tour. Lilly team was just fantastic, professional, always available and easy to engage online remotely from outside Vietnam.... read more
Tim and Quinny were just fantastic to deal with. Anyone planning to visit Hanoi, I would strongly recommend you to consider Lilly Travels. They can tailor and customise tours.
Thanks Quinny and Tim for making our stay pleasant.
Paddy.
Ha long and Nimh Binh - Everything has been amazing. Thank you so much for the great work and specially Emmaa that work extra hard last night to make today a real success. Not to forget... read more Lucy who made sure every step of our schedule that we were well looked after. Will recommend your company to our friends and families.
We booked our entire trip in Vietnam through Lily Travel Agency which includes multiple transportations, 3 hotels, 2 day tours, and two night cruise in Ha Long Bay. Mina and... read more James were great in communication and tailoring our itinerary to our specific needs prior to our trip. Our driver was waiting for us at the Hanoi airport when we arrived although our flight got changed and was delayed. We did Ninh Binh and Cuc Phuong National Park tours. Both tours were on time with great drivers, tour guides, and filled with great activities. James and Mina also recommended a wonderful 3 day 2 night Capella Cruise. We had the best time in Vietnam. Everything went smoothly from one city to next without any stresses or troubles. Thanks for all the arrangements and planning. It was a wonderful vacation. We'll call Lily again for our next Vietnam adventure in the future.
Josh and Ally
Amazing experience - We really enjoyed our tour in Sa Pa. Our guide was Dô, she is really amazing, smart and helpful. We slept at her home and met her lovely family. Plus,... read more the trekking was amazing, really beautiful. Lee and Doris helped us with the booking.
Memorable Trip - We're independent travellers and normally organize our own trips. Coming out of COVID, did know what to expect in Vietnam and took a chance with Lily's Travel and glad... read more we did.
Emma helped plan and organize our 12 day trip Northern and Central Vietnam (Hanoi, Ha Long Bay cruise, Ninh Binh, Phong Nga, and Hoi An). Emma did a wonderful job of helping plan my trip and she gave some great options. Planning and communications was really terrific.
Once our tour started Mr Duoug and the team at Lily's travel provided 24/7 support through WhatsApp and everything went very smoothly. The recommended tours, transportation, and hotels were perfect and exactly what we wanted. Vietnam was awesome and this was a trip of a lifetime.
Thank you Emma and Mr Duong !
Go with Lily's travel you won't regret it, and it will take a lot of stress out of planning your trip.
Simplify your trip - Book with Lily's - If you are planning to travel to Vietnam, and don't know where to start or how to get to places. Or even just need a bit of help with... read more a portion of your trip, don't hesitate, just book with Lily's Travel Agency. My husband and I hadn't done a touring type of holiday as a couple for a long time and never in Asia, so were a little nervous about how to get around in Vietnam. We did however want to do our own thing and not be restricted with an organised tour. This is when I found Lily’s on TripAdvisor.
We felt confident to organise our own itinerary and accommodation, but we felt like we needed a little help with transport and a few tours.
Lily’s went beyond our expectations. We started with bouncing ideas off Tim and he helped us arrange an itinerary and helped us with tours and transport.
Once the itinerary was confirmed and a deposit paid, his colleague Doris took over and basically was our in-country contact. A couple of weeks prior to setting off, we had a video conference with Doris to go through the whole itinerary, finalize some timings, ask questions, and confirm everything. Doris’ English was very good and her quick thinking in a second language amazed me.
Once in Vietnam everything was great. We visited Lily’s office in Hanoi, hoping to meet with Doris and Tim but unfortunately, they were both out on a training day. However, the staff we met were gorgeous and very hospitable. They got us a cold drink and stopped work to have a chat with us.
The different tours and tour guides Lily’s arranged were great and all had very good English. We learnt a lot about the culture, history, and daily life of the Vietnamese people. Our biggest highlight was our food tour in Hanoi. Our guide Trung was a lovely young gentlemen who taught us so much and took us to some wonderful well known restaurants and others not so well known.
Our only hiccup was that there was a couple of times where our drivers were a little late (no fault of Lily’s) and within minutes of contacting Doris, she was able to tell us how long they would be (only matter of minutes away). In our experience someone was always contactable.
We found their pricing to be excellent value for money. And to have the confidence to travel the country knowing that there was someone there who had your back or who could translate for you if you ran into any difficulties, made our trip so much smoother.
Thankyou Doris and Tim and the whole Team at Lily’s for a lovely holiday and some amazing memories.
Lilly's gave us a top notch service - My experience with Lilly's Travel Agency was first rate, Elena worked with me to tailor make a trip to suit us with a bit of adventure, culture and some relaxation.... read more We then looked at flights and found it was better for us to do the tour in reverse which was no problem for Elena to organise. We were looked after every step of our tour with Doris only a whatsapp message away and we never waited for our pick up. Also besides being lovely people the quote was also very reasonable.
We visited HoChiMinh with Cu Chi tunnel tour, Hue, Hoi An, Ha Noi, Sapa, Ninh Binh and Halong Bay in 14 days. Our hotels were all very lovely Hoi An was the best cause we had the use of free bikes to come and go into the centre.
This is our first time in Vietnam and also the first time I have used a tour guide to do all arrangements and we were so happy to have done everything directly with Lilly's. Halong Bay trip on the Amanda cruise was a bit of luxury the food was delicious. We walked, cycled, rowed, cooked and ate very well throughout our trip. This trip was so good I recommended them to my friend and she booked several things on her trip with Elena.
We went to visit them on our second last day to say what fun we had so I had to attach a pic of us all together.
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