We chose Lily’s Travel to plan our trip of a lifetime covering 4 weeks and travelling across 3 countries as it was becoming complex.We cannot recommend this company highly enough for their supreme customer service and care and concern.We were met by a luxury private car every time, with a card showing our name and always knew which registration and driver to expect. It was very comforting when you have 6 drivers pestering you upon arrival, mostly feeling hot and bothered!The hotels they chose were always plush, and centrally located and we were often upgraded.The trips they arranged were always very efficient and super value, often with a local meal included some of which were extremely posh. On the evening before each trip we always got a WhatsApp detailing the name of the tour guide, his number and our pick up time. The Tour Guides were super professional, and flexible and very often we had a private tour with a private, air conditioned car and a driver who was always waiting with iced water and cool tissues in hand. We felt like VIPs!Doris and Mina from Lily’s Travel were super responsive when we reached out with queries and also very flexible when, punished by the heat or feeling ill, we asked to move trips around or cancel stuff. These ladies felt like our own personal team and it was so comforting to know they were there, day and night if we needed them.As always with such a long and complex trip there were hiccups but they resolved things so quickly and with SUCH a good solution we were never ever let down. In fact we felt special and valued.They arranged a contact in Cambodia and our trips and tour guides, and transport there and oversaw the whole thing and constantly checked that we were OK.I would highly recommend them and would always use them for future trips. They made the whole trip so smooth and seamless and we cannot thank them enough. A truly world class service - exceptional customer care
