Hoi An Reviews

Short vacation with hubby Had a wonderful experience with *Lily's Travel*! The entire trip was well-organized and stress-free. Special thanks to *Larissa* for handling our booking so smoothly and being very helpful throughout. *CJay* from customer care was responsive and professional whenever we had questions. And our tour guide *Sarah* was fantastic—friendly, knowledgeable, and made the journey truly enjoyable. Highly recommended for anyone looking for a reliable travel agency!

Best Vietnam trip and memories We had grt tour to vietnam Phu Quock Hanoi Ho Chi minh Halong bey Hoian and with all these city and visit to lots of wonderful place, all these pissible just because of Lily Tours and Travels. Mr. C jay from Lily Travel had helped us a lot for planning and execution of all trip during all our stay for 10 days. Thank you Lily Travel for naking our trip so memorable.

Exceptional Vietnam Adventure with Lily’s Travel Agency – A Seamless Journey from Hanoi to Hoi An! Our family recently traveled to Vietnam from October 27 to November 4, covering Hanoi, Sapa, Halong Bay, Ninh Binh, Da Nang, and Hoi An with Lily’s Travel Agency, and the experience was truly exceptional. Lily’s designed a highly customized package based on our exact preferences, ensuring the itinerary aligned perfectly with our interests and family comfort. The selection of hotels, transportation, and local experiences was outstanding, with thoughtful recommendations that elevated our journey. Mia was instrumental during the planning phase—her deep knowledge of Vietnam and attention to detail helped us craft an itinerary that balanced adventure and relaxation beautifully. Once the trip began, Lucy and her on-ground team took over seamlessly. They were available around the clock, always reachable for any questions or coordination. A special mention to Lucy for her incredible support during our trip’s Da Nang leg—when weather conditions forced a last-minute detour, she managed everything promptly, arranging an alternative plan so we could still complete our itinerary without losing precious time. Overall, Lily’s Travel Agency delivered a smooth, well-organized, and memorable vacation experience. If you’re planning a trip to Vietnam, we highly recommend Lucy and her team for their professionalism, flexibility, and dedication to customer satisfaction.

Vietnam 8 nights 9 days blast 💕 Had an amazing and hassle-free trip to Vietnam thanks to Lily’s Travel! Everything was well-organized, smooth, and perfectly planned. The guides were friendly and informative, and the team was always quick to assist. We had a great time and will definitely recommend them to anyone visiting Vietnam! Special shoutout to Mina, the sweetest coordinator ever. Thank you

Lovely experience from the word go!Po - one of the kindest sweetest wonderful person I dealt with for help on itinerary, evisas, local flights etc etc. Loved every conversation with him. Great chap, give him a good raise he will take you places (Note for Lilys) Lucy - lovely lady who was very proactive with her work, helped us great deal in our airport transfers, Sims, local travels everywhere in Vietnam. Lily Travels for their wonderful work culture that they have nurtured among these young minds. Just fabulous guys, you have given me great memories in Vietnam. People of vietnam are so respectful and gratitude. Im leaving part of me back in Vietnam.

Our Vietnam family holiday became truly unforgettable thanks to Lily’s Travel, Hanoi. From the moment we landed in Ho Chi Minh City until our departure from Hanoi, every detail was thoughtfully planned and flawlessly executed.Our 8-day journey across Ho Chi Minh City, Da Nang, Hoi An, and Hanoi included comfortable hotels, private airport transfers, well-timed group tours, and unique experiences such as the Ba Na Hills cable car ride, Golden Hand Bridge, Fantasyland, Halong Bay cruise ride, Coconut boat ride, and historical Cu Chi Tunnels. Everything ran smoothly, allowing us to relax and enjoy Vietnam’s beauty without any stress. The Lily’s Travel team, led by Mr C’jay, were always prompt, polite, and reassuring in their communication. He responded even after office hours. The tour cost was reasonable and provided excellent value for money. Our appreciation also goes to little Ms Lily, who personally guided us during our Hanoi city tour. Her deep local knowledge, friendly nature, and thoughtful arrangements—including a customised vegetarian lunch—made the experience very special. The visit to Hanoi Train Street was a great fund and Temple of Literature was a historical memory. Car driver Mr Anh Khiem during the Hanoi private tour also deserves appreciation for driving safely within the chaotic traffic in the small streets of Hanoi. It is worthwhile mentioning that the car was technically very good and made in Vietnam. The highlight of the trip was undoubtedly Bana Hills and Fantasyland , where the temperature dropped dramatically to 2°C with strong winds, offering a once-in-a-lifetime experience along with breathtaking views and a well-organised Indian lunch. Best time to visit Vietnam is Nov mid to March. Lily’s Travel didn’t just organise a tour—they created memories. I highly recommend them to anyone visiting Vietnam and looking for a reliable, professional, trustworthy and caring travel partner. I’ll avail myself of their services during my next trip to Vietnam. Very Good job Lily's team, Keep it up.

Lily travels is simply gold standard when it comes to managing your Vietnam holiday and I can say that with confidence having traveled across many countries and dealt with many agencies and tour operators nothing comes close to the care, warmth and precision with which they handled my trip.Attention to the tiniest of detail, welcoming guides and drivers at every stop. Best possible recommendations for activities, proactive follow ups at every step of the journey, immediate response to a question, extremely professional and transparent pricing unlike some other travel agents who try and sell add ons once bought. Their team delivered on every commitment made in the iternary to the fullest without asking for one extra cent over the contract. Pro tip: book with them private tours wherever possible it doesn’t cost much but the experience is simply amazing that your family will cherish for a lifetime. Even group cruise tour was great but personal tours adds the flexibility and sense of luxury. Thank you Lily holiday for the wonderful experience and making vietnam our special place. Will see you guys again.

My Vietnamese 14 day excursion totally booked through Lilly travel, was an amazing once in a lifetime experience as you can see from the photos, I’m from New York. My wife and I wanted to visit Vietnam so I asked AI for a travel agent that was very reputable and reasonably priced and Lilly travel came to the top of the list, so I reached out;Thanh Mai & Mina. customized my two week excursion in Vietnam.I was able to pay in full before my trip with no worries due to “Vietnam one pay.” totally secure and safe way to send money halfway around the world, if I had to go back to the far east Lilly travel would be the first contact.🇻🇳😍

Efficient & Fun, Clear, Communicative Tour! I was hesitant on using a tour as I was worried about the communication I’d be receiving as well as being rushed at a lot of the places. However, I found this tour to be amazing for our first time in Vietnam!We were first directed to Mina at Hanoi, and she carefully explained everything and how each day, she’ll be texting us through WhatsApp about the schedule, who is picking us up, who our guide is, etc. A couple months prior, when we were planning our trip there, she helped us curate our own tour schedule. It was seamless and I didn’t have to worry about anything as she was pretty much in charge of everything. I felt at ease and that was the best part; I didn’t have to worry about getting to and from places, accommodations, etc as it was handled by her.I also found that the inclusive price for the tour was very fair for the amt of days we stayed. They were able to secure 4-5 star hotels for a great price, and each time we were going to a place, we would be accommodated by friendly guide/driver who would have AC in the cars as well as provided assistance in carrying our bags/luggage’s when needed.Overall, really enjoyed the experience with them; and if you want to sightsee all the popular/tourist areas but have no idea on how to go about it in an efficient way, Lily’s Travel is the best! I am adamant on clear communication, and they, especially our rep Mina, were very helpful and supportive through the process.Another highlight was the evacuation from Hoi An to Da Nang as there was a flood incoming. Mina was able to get us a driver and hotel right away, and constantly checked in on us to make sure we got to our destination safely. They really care about your stay here, so again, really big thanks to them and Mina for making it so memorable! We’ll be back

Highly recommended! This review is for the complete trip - 12 days in Vietnam covering Hanoi, Hoi An / Da Nang and Ho Chi Minh City.Lily’s Travel and Mina especially, provided excellent travel planning service for our group of 9 travelers from the US. From organizing the itinerary (tours, hotels, flights) and providing ground support (cars, vans and buses!) to take us (and the increasing luggage of our group!) to our travel destinations. We took the following tours: Hanoi, Ninh Binh, Halong Bay, Hoi An, Ho Chi Minh City, Cu Chi Tunnels, Mekong Delta and a Vintage Vespa Street Food tour in HCMC.I highly recommend using Lily’s Tour to give you peace of mind traveling throughout Vietnam.