We just completed our Vietnam trip with Lily's travel and it was such an amazing experience. They planned it so well. Customer support is so good. If anyone is looking to visit Vietnam, I recommend you consider Lily's travels. Special thanks to Tony, Cindy and Rosy for your support!
By far the best agency I’ve ever dealt with- super Friendly, organised and helpful. The whole trip from beginning to end was hassle free and really well put together. Top Marks to the people who looked after us Emma & Annie, very attentive and professional. Finally Vietnam has been the highlight of our extended trip so far. Thoroughly recommended.
I booked 9 days tour package with Lily’s Travel and my experience was really good. I was contacted by Emma and May who did all the planning for me and made sure that I just enjoy my time in Vietnam. May helped me to find good restaurants and shopping places in Hanoi and either Emma or May replied my queries immediately. I explored Hanoi city by myself and day tour was arranged for Ninh Binh, Ha Long Bay, Ba Na Hills, Marble Mountains, Cu Chi Tunnels and Mekong Delta by May and Emma. Emma even helped me to book flights from Hanoi to Da Nang and Da Nang to Ho Chi Minh City. I would recommend Lily’s travel agency and would like to thank May, Emma and their team to make my trip so memorable.
Lily’s Travel is the best choice if you ever visit Vietnam. Emma & Mina were always by our side before, during and after our visit to Vietnam to make our vacations relaxed, fully organised and super friendly. It is the best girls and travel agent I ever had in my trips and hope to see them again in the future. Totally recommend if you visit Vietnam :) :) They will make for you an unforgettable experience with lots of love
We really love this tour company, and we’ve used them several times already when visiting Vietnam. Our trips to Vietnam were just amazing and they were very organized from Airport Pick up to hotel transport and to the private guides and tours that we took. Communication is just top notch as they’re available almost 24 hours. Ms. Vani(Vietnam),Ms. Lucy Doo(Vietnam), and Ms. Ravi(Cambodia) were our travel coordinators and all of them were amazing. The hotels that we were booked in and the food recommendations they gave us during our trip were just excellent! We even used them for our trip to Cambodia in 2023 and no complaints but just all praises. I will surely book again with them in my future Travels. Thanks a lot “Dears!” Please continue your excellent service! -Manuel Garcia
We planned Vietnam trip with Lily"s travel and our biggest concern was that we will be paying money in advance to some agency whom we have never met.But from start only Mr. Aaron took keen intrest in our trip planning and later Ms.Mina was fabolous in assisting us through out our trip.Big thanks to both of them for making our trip a success.They were their to assist us at every stage.
We booked our 18 days trip package through Lily's Travel, with all private tours & transfers travelling in Da Nang, Hoi An, Hue, Dong Hoi (Caves) and Ho Chi Minh (Mekong Delta 3 Day trip including hotels & meals). The experience was excellent! The sales representative Sunny replied promptly and customised the itinerary to our wish, and Lucy (Customer Support) took care of us well during the trip. She had a zoom meeting with us to go over the logistics before the trip, and continuously updated us and supported us in our Whatsapp group throughout the trip, and answered any questions we had. She was also very cheerful & caring. Donald the tour guide in Da Nang ( to Marble mountain & Bana Hill) is friendly, humorous & made us laugh a lot. Thank you so much for taking all the beautiful photos for us. The guide for our My Son Sanctuary tour is very professional & friendly. We love the cooking class & exciting Coconut boat ride in Hoi An. Great arrangement. The guide for the Citadel & city tour in Hue was knowledgeable & helpful. Leo the guide for our Paradise Cave & Phnong Nha Cave was excellent & many thanks for taking lots of amazing photos for us. Gon our tour guide for the 3 Days Mekong Delta was fantastic & friendly. He took us to taste some delicious seafood dinner & lunches, very much appreciated. All the drivers were doing a great job, greatly appreciated.The thing that can be improved is having more prompt & proactive communication about the pickup & transfer details (instead of having us asking for it.) Overall we had a wonderful trip with lots of fun & beautiful memories and we would definitely recommend Lily’s Travel to everyone. A big thank you to Lily's Travel, especially Sunny and Lucy. All the best!
Annie and Emma helped me organizing 3 weeks of traveling across Vietnam including arranging transportation and tours and making hotel recommendations. The service during the whole time was excellent and went above and beyond. I had the feeling I could count on their support 24/7 via WhatsApp if needed. Furthermore, they were always cheerful. I can only recommend this travel office and especially the 2 of them!Annie&Emma, I thank you with all my heart for your warm and amazing support. It was outstanding and I will miss you! All the best and take care!
5 Friends. 40 Years Old Friendship. 5 Spouses. 10 PAX. 10 Days. ONE LILY Travels made our tour truly memorable and the one that we can cherish forever.Right from the first interaction to understand our requirements, super prompt EMMA from Lily Travels worked very closely to evolve a perfect itinerary with choice of places to visit, selection of hotels, dedicated transport for 10 of us, English speaking guide………and last but not the list : our special requirement of Indian Vegetarian food….everything was planned with due care.It was planned as a private tour, dedicated for 10 of us at very competitive price ! Once the plan was finalized and confirmed, the execution was taken up by cute little ever smiling IRIS from Lily travel. She was tracking every move and was available almost 24x7 for any help that we may need. There have been situations where some intervention was required, and Lily was quick in addressing the same to our satisfaction.One more mention. The guide at HCM, Choung was very smart, quite knowledgeable and with a good sense of humor. Despite flight delays, he ensured no portion of visit was compromised.Emma and IRIS treated us with such a love and care, we felt like extended family member.Lily, you have a wonderful team. True to your tagline “Trust is more valuable than gold”.We wish you all the very best and look forward to interacting with you sometime soon.
I went on a 3-day tour with friends. It was a pleasurable experience and I was surprised that the first and second days were half-day city tours. 3rd day was mostly exciting. I got to experience how candy was made, went on boat rides, temples, and lunch was included. Annie and Mia were very helpful and had great communication. The hotel they arranged was the best. We were picked up + dropped off to the hotel. Thanks to them, I experienced a wonderful tour. If you are thinking about going to Vietnam, book with Lily’s!
