Why did I not receive my meal as promised?
If the meal included in your booking wasn’t provided, please first check with the hotel restaurant or front desk, as delays can occur due to service schedules or operational constraints.
If it remains unresolved, contact Lily’s Travel Agency at [email protected] or via our helpline. We’ll verify your booking inclusions and coordinate with the hotel or vendor to ensure the meal is either arranged or compensated, depending on feasibility and policy.
Food quality or taste was poor – can I complain or request a change?
While food preparation and taste are managed directly by the hotel or vendor, you can share your feedback with the restaurant team or manager on-site for immediate resolution.
If the issue persists or you feel it doesn’t meet the promised standards, please inform Lily’s Travel Agency with photos or details. We’ll review it with the property/vendor and take corrective action or report it for quality monitoring.
Special dietary request was not honored, what do I do?
Special meal requests (e.g., vegetarian, vegan, Jain, gluten-free, or allergy-specific) are subject to availability and vendor feasibility.
If your request was missed, please notify the hotel staff immediately so they can try to accommodate it. You can also inform Lily’s Travel Agency at [email protected] and our team will coordinate with the vendor to check possible arrangements.
To avoid inconvenience, it’s recommended to mention such dietary needs at the time of booking.
My included meal wasn’t served or was delayed; how do I escalate?
If your meal was delayed or not served within the scheduled time, please raise it directly with the restaurant/hotel staff first for a prompt fix.
If the matter remains unresolved, contact Lily’s Travel Agency’s support team, and we’ll coordinate with the hotel/vendor to expedite the service or provide an alternate arrangement as per feasibility.
Our goal is to ensure you receive all promised inclusions as per your confirmed itinerary.
