Why wasn’t my activity available or was closed on my arrival?
Activities may sometimes be unavailable or closed due to reasons beyond our control, such as weather conditions, maintenance, seasonal closures, or vendor-specific operational decisions.
If your activity is not available reach out to Operator/Vendor as first assistance, if you are unable to get a resolution from vendor/Operator’s end please contact Lily’s Travel Agency support immediately at [email protected] or via our helpline. Our team will check alternate options, reschedule your activity if possible, or help arrange a suitable replacement, ensuring you still have a memorable experience.
