Can I cancel my booking?
Cancellations are subject to the cancellation policy tagged in your itinerary. The exact refund amount (if applicable) will depend on this policy.
For assistance, please reach out to us at [email protected], and our support team will guide you with the next steps.
What is the cancellation policy?
The cancellation policy is specific to each booking and is clearly mentioned on the package/experience page as well as in your confirmed itinerary.
Refunds, if applicable, are strictly governed by our TnC and cancellation policy tagged on your itinerary. We recommend reviewing the cancellation terms carefully before confirming your booking.
How do I cancel my booking?
Please raise a cancellation request with support at [email protected], mentioning your PNR, Date of Travel, and reason for cancellation.
What is the cancellation policy for medical or personal reasons?
In special cases like medical emergencies or genuine personal reasons, we put our best efforts to help the customer.
On behalf of the customer, we negotiate with our vendors/partners for the best possible resolution. For the same, valid medical documents may be required to present to our vendor partners.
Please note that the outcome will depend on the nature of your request and the feasibility agreed upon with our partners. While we cannot guarantee exceptions, we assure you that we will make every possible effort to assist.
Can I request a policy exception for cancellation?
Yes, you can request an exception to the cancellation policy. Only in case of medical emergencies and family emergencies denied under section 6.1 and 6.2 of our TnC will be covered.
The decision rests with us and will be taken after reviewing your request and supporting documents submitted.
Approval is strictly subject to feasibility and operational conditions related to your booking.
Our support team will assess your case, coordinate internally, and then communicate the final decision to you.
Why was my booking rejected?
Your booking may be rejected due to reasons beyond our control, such as:
Unavailability of seats, rooms, or slots with the partner/vendor at the time of confirmation.
Payment issues – if the payment did not go through successfully or was not received within the time limit.
Incorrect/incomplete details provided during booking (e.g., wrong traveler details).
Operational reasons – sudden partner/vendor closure, technical system errors, or policy restrictions.
In such cases, we will inform you immediately and initiate a full refund of the amount paid (if payment was deducted).
What happens if the trip is cancelled by the company?
If a trip is cancelled by us due to operational feasibility or unavoidable circumstances, here’s what happens:
Immediate Notification – You will be informed as soon as possible about the cancellation.
Alternative Options – We will try to offer you a suitable alternative package/date.
Refund – If you choose not to go ahead with the alternative, we will process a full refund of the booking amount paid.
