I was denied boarding at the gate- what can be done?
If you are denied boarding, it can happen due to reasons such as incomplete travel documents, visa or passport discrepancies, overbooking by the airline, late check-in, or security restrictions.
Your Course Of Action in such situations :
- Speak to the airline staff immediately to understand the reason for denial and check if you can be rebooked on the next available flight.
- Collect all related documents boarding pass, ticket, and any written communication from the airline — as these may be needed for claims or rebooking.
- Contact Lily’s Travel Agency at [email protected] or via our helpline, adjusting your ground arrangements, such as transfers or activities, based on your revised travel schedule.
Please Note : The airline’s decision on boarding is final, but Lily’s Travel Agency will extend full support to ensure your trip continues with minimal disruption, for such changes this might lead to additional charges if applicable
How can I get my ticket revalidated or rebooked if denied?
If you were denied boarding, your ticket may need to be revalidated or rebooked depending on the airline’s policy and the reason for denial. Here’s what to do:
- Visit the airline counter at the airport immediately to check rebooking options. Most airlines can revalidate or reissue your ticket on the next available flight, subject to seat availability and fare rules.
- If the denial was due to documentation or visa issues, resolve the concern (for example, updating travel documents) before requesting revalidation.
- Keep all communication and receipts from the airline for record and possible reimbursement.
- Contact Lily’s Travel Agency at [email protected] or via our helpline, adjusting your ground arrangements, such as transfers or activities, based on your revised travel schedule.
Please note: Revalidation or rebooking decisions rest solely with the airline, but Lily’s Travel Agency will provide complete support to ensure your trip proceeds smoothly once your new travel is confirmed.
