My offer/discount/gift voucher isn’t working, what do I do?
If your offer code, discount, or gift voucher isn’t applying during checkout, please follow these steps:
- Double-check the code details – Ensure that the code is spelled correctly, has not expired, and is valid for the activity or package you are booking.
- Review the terms and conditions – Some vouchers are valid only on specific categories, minimum booking amounts, or travel dates.
- If the issue persists, please write to [email protected] or reach out via our helpline, sharing a screenshot of the error and your booking details.
Our team will verify the voucher’s validity and help you redeem it or suggest an alternative solution based on the offer’s terms.
