What payment methods are accepted?
We accept payments via credit cards, debit cards, net banking, UPI, wallets, and international cards.
Is my payment information secure?
Yes. All transactions on Thrillophilia are processed through secure and encrypted payment gateways, ensuring complete safety of your payment information.
My payment was deducted but the booking is not confirmed. What should I do?
If your payment is deducted but you haven’t received confirmation, please don’t worry. It may take some time for the payment to reflect. If you don’t receive confirmation within a few hours, write to us at [email protected] with your transaction ID.
How long does it take for my payment to reflect?
In most cases, payments reflect instantly. However, in rare cases it may take up to 24–48 hours depending on your bank or payment provider.
What if my payment confirmation is pending?
If your payment shows as pending, it usually means the confirmation is awaited from your bank or payment gateway. Please allow up to 24 hours. If the status doesn’t update, contact us with your payment details.
It’s been 24 hours and my payment is not reflected—what now?
If more than 24 hours have passed and your payment still hasn’t reflected, please write to us at [email protected] with your transaction ID, and our team will investigate immediately.
