Phu Quoc – 4 Islands – Vinpearl Safari – VinWonders – Grand World

What’s inside the package?

• Booking and Payment Policies

  • The customer will receive a payment confirmation receipt via email within 15 minutes after successful booking.
  • The booking confirmation voucher will be sent via email within 48 hours after the deposit has been received.
  • A deposit of 30% of the total tour cost is required to confirm the booking. This does not include prepaid services such as flight tickets, train tickets, early bird offers, or other services requiring advance payment.
  • The remaining balance must be paid on the tour’s starting date.

• Cancellation Policies

  Cancellation fees are calculated based on the total booking value, according to the following conditions:

  • 30 days or more before departure: The deposit will be refunded after deducting any applicable cancellation fees charged by service providers, including airlines, cruise operators, railway companies, and hotels.
  • 29–20 days before departure: A cancellation fee of 30% of the total booking value will apply, plus any applicable cancellation fees charged by service providers.
  • 19–15 days before departure: A cancellation fee of 50% of the total booking value will apply, plus any applicable cancellation fees charged by service providers.
  • 14–7 days before departure: A cancellation fee of 70% of the total booking value will apply, plus any applicable cancellation fees charged by service providers.
  • Less than 7 days before departure or no-show: A cancellation fee of 100% of the total booking value will apply.

• Payment Terms Policies

  • 100% of the total tour cost must be paid by the tour’s starting date, in accordance with the agreed payment schedule.

• Changing tour program and refund policies

  • Once the final itinerary, services, and prices have been agreed upon and the booking deposit has been paid, any requested changes will be subject to the following conditions.
  • Changes requested at least 15 days before departure: Customers may request up to 3 itinerary changes free of charge. Additional changes from the 4th request onward will incur extra fees.
  • Free changes do not apply to flight tickets, train tickets, prepaid services, early bird offers, or hotel bookings subject to separate cancellation or amendment policies.
  • Changes requested less than 15 days before departure: Lily’s Travel reserves the right to refuse changes. Any additional costs incurred due to approved changes must be paid by the customer.
  • Changes requested after the tour has started: Lily’s Travel reserves the right to refuse changes. Customers will be responsible for any additional costs resulting from approved changes.
  • In the event of unforeseen circumstances such as natural disasters, storms, accidents, injuries, or food poisoning, Lily’s Travel will provide assistance with itinerary changes or refund arrangements where applicable.

• Refund Policies

  • Approved refunds will be processed within 10–14 business days.
  • Refunds will be issued through the original payment method.
  • Any bank charges, intermediary bank fees, or applicable administrative fees will be borne by the customer.
  • In cases of force majeure, including natural disasters, flight cancellations, epidemics, or other unforeseen circumstances beyond reasonable control, both parties will discuss and agree on an appropriate resolution.
  • If Lily’s Travel is able to resell services cancelled by the customer, the amount recovered from the resale will be refunded to the customer.

• Additional Terms and Conditions

  1. Flight delays, flight changes, or passport-related issues caused by the customer do not automatically exempt the booking from the applicable cancellation policy. Lily’s Travel will provide reasonable assistance where possible.
  2. No refunds will be provided for uncontrollable circumstances such as hotel construction or adverse weather conditions, except where otherwise agreed under applicable force majeure arrangements.
  3. Private tour prices may be adjusted if the number of participants decreases, as transportation and tour guide costs may remain unchanged.
  4. Tour itineraries may be adjusted due to weather conditions, government regulations, local policies, or other unexpected circumstances. Customers will be informed when such changes occur.
  5. By confirming the booking, customers acknowledge and agree to the applicable terms and conditions.