Hoi An

Annie and Emma helped me organizing 3 weeks of traveling across Vietnam including arranging transportation and tours and making hotel recommendations. The service during the whole time was excellent and went above and beyond. I had the feeling I could count on their support 24/7 via WhatsApp if needed. Furthermore, they were always cheerful. I can only recommend this travel office and especially the 2 of them!Annie&Emma, I thank you with all my heart for your warm and amazing support. It was outstanding and I will miss you! All the best and take care!

5 Friends. 40 Years Old Friendship. 5 Spouses. 10 PAX. 10 Days. ONE LILY Travels made our tour truly memorable and the one that we can cherish forever.Right from the first interaction to understand our requirements, super prompt EMMA from Lily Travels worked very closely to evolve a perfect itinerary with choice of places to visit, selection of hotels, dedicated transport for 10 of us, English speaking guide………and last but not the list : our special requirement of Indian Vegetarian food….everything was planned with due care.It was planned as a private tour, dedicated for 10 of us at very competitive price ! Once the plan was finalized and confirmed, the execution was taken up by cute little ever smiling IRIS from Lily travel. She was tracking every move and was available almost 24x7 for any help that we may need. There have been situations where some intervention was required, and Lily was quick in addressing the same to our satisfaction.One more mention. The guide at HCM, Choung was very smart, quite knowledgeable and with a good sense of humor. Despite flight delays, he ensured no portion of visit was compromised.Emma and IRIS treated us with such a love and care, we felt like extended family member.Lily, you have a wonderful team. True to your tagline “Trust is more valuable than gold”.We wish you all the very best and look forward to interacting with you sometime soon.

We had a great time. We had 100 percent support from Vani and Mina and lily’s travel group from start to finish. We were very with the service you provided. We are looking forward to going back to Vietnam do see more.

I reached out to Lily’s to book a middle and Northern Vietnam tour with specific sights I wanted to see.; Ba Na Hills golden Bridge, Da Nang, Hoi An, Hue and Hanoi. They booked the tours, hotels, guides and transport. All was seamless! I chose mid priced accommodations and all were fabulous. They were within easy walking distance to everything and in the older parts of town which I prefer. I travelled alone and always felt safe often walking the streets alone at night checking out the life in each city. Mia my first contact and Cassie my overseer kept in constant contact ensuring all suppliers - tour companies, drivers etc. were on time and troubleshooted a few minor issues I felt their pricing was excellent value for what I received.

Brilliant Service from Lily's from start to finish! We booked online and via WhatsApp for a tour from Saigon to Hanoi, including excursions to Sa Pa, Ninh Binh, Hanoi Food tour, Halong Bay, Hoi An, Marble Mountain, Ba Na Hills, Cu Chi Tunnels, and Mekong Delta. Tracy did a brilliant job of arranging the itinerary and explaining the arrangements, hotel options etc. and best date choices give Tet festival...she always replying quickly to our questions on WhatsApp. Before the tour Lucy gave us a walk thru' call with advice and answered all our questions. Once we arrived Lucy checked on us everyday and she or others were available 24/7 to help us if needed. The holiday was brilliant and when we had a minor hotel problem, Lucy solved straightaway. Totally trustworthy company and Lily's should be proud, and are lucky, to employ such great people with 110% customer care. We know there are many others there too..we met Annie a couple of times and she was so helpful and welcoming, as was Rosie. They all made a 30th wedding anniversary so memorable and we don't hesitate recognising them... Well done Lily's ️