Ha Long Reviews

Trusted by 1 Million+ Travellers to Run Their Trips End-to-End. Every review here is from a trip planned, operated, and supported by Lily's Travel Agency, before departure, on ground, and till return.
Daydream07151770159
5.0/5

Travel to Vietnam only with Lily Travels We had an amazing experience with a top-notch travel agency in Vietnam! They really nailed the planning, from transfers to internal bookings, and even catered to our Indian preferences with lunch arrangements.The local guides were humble, knowledgeable, and spoke English, making the trip super smooth and enjoyable. Kudos to them for making our Vietnam trip so special!We visited their office too in Hanoi. Ms.Mina was just a phone call away.Lily Travels Rock!

Originally reviewed on Tripadvisor
Meander63568463258
5.0/5

North Vietnam vacation from India Thank you so much, Lily's Travel, Doris for the patient planning and Mina for the excellent execution and daily support!! We had an amazing time covering the northern Vietnam - Ninh Binh, Sa pa, Ha long and Hanoi in 8 days. The transfers, pick up & drop, itinerary was followed smoothly and the guides - Thanh in Ninh Binh, Pai in Sa Pa from Black Hmong minority community (attached photo) had great English speaking skills. 3 out of 4 of us are vegetarians and they included Indian lunches at great restaurants. The Ha long bay luxury cruise company upgraded our room to a VIP room with a swim deck because they had a vacancy and a great relationship with Lily's Travel. Overall it was a stress free, relaxing, smooth vacation with them and we definitely want to repeat for middle and southern Vietnam! Would definitely recommend, thank you!! ️️

Originally reviewed on Tripadvisor
Andrew T
5.0/5

10 days package tour in northern Vietnam Mina and her team were really wonderful to work with. My friend and I really enjoyed this trip. We are Looking forward to work with her again in the near future trips with our family and friends to join us. Thanks again for setting up this wonderful 5 star tours package for us. We Wish you all the best

Originally reviewed on Tripadvisor
Pippa W
5.0/5

Lily’s travel - brilliant 🌟 Lily’s travel were amazing from start to finish. Constant updates, information and advice. Easy travel, great trips and nothing was too much trouble. We did so much in 2 short weeks. Mina was an absolute star and we cannot recommend her enough - if only she were available for all our future holidays!

Originally reviewed on Tripadvisor
Vinayak K
5.0/5

Exceptional Vietnam Adventure with Lily’s Travel Agency – A Seamless Journey from Hanoi to Hoi An! Our family recently traveled to Vietnam from October 27 to November 4, covering Hanoi, Sapa, Halong Bay, Ninh Binh, Da Nang, and Hoi An with Lily’s Travel Agency, and the experience was truly exceptional. Lily’s designed a highly customized package based on our exact preferences, ensuring the itinerary aligned perfectly with our interests and family comfort. The selection of hotels, transportation, and local experiences was outstanding, with thoughtful recommendations that elevated our journey. Mia was instrumental during the planning phase—her deep knowledge of Vietnam and attention to detail helped us craft an itinerary that balanced adventure and relaxation beautifully. Once the trip began, Lucy and her on-ground team took over seamlessly. They were available around the clock, always reachable for any questions or coordination. A special mention to Lucy for her incredible support during our trip’s Da Nang leg—when weather conditions forced a last-minute detour, she managed everything promptly, arranging an alternative plan so we could still complete our itinerary without losing precious time. Overall, Lily’s Travel Agency delivered a smooth, well-organized, and memorable vacation experience. If you’re planning a trip to Vietnam, we highly recommend Lucy and her team for their professionalism, flexibility, and dedication to customer satisfaction.

Originally reviewed on Tripadvisor
Surya Dev Singh
5.0/5

Lily travel helped us to travel throughout Vietnam with proper planning and schedule. Their service was amazing and they did arrange everything for us in a minimal cost. Staff at Lilly office were really helpful with everything specially Mina & Tony from the customer service team and sales team respectively. I would recommend Lil travel to family and friends for future references.

Originally reviewed on Tripadvisor
Andrew P
5.0/5

We booked a day trip tour to Ninh Binh through Lily's Travel. Everything was perfect from the reservation to the end of trip. The team involved especially Nathan, Mina, and Lee, handled us really professionally. Recommended tour.

Originally reviewed on Tripadvisor
Sandro D
5.0/5

The Lily's Travel team was exceptional. I organized the Halong Bay cruise and three days in Sapa with them. After my initial inquiry, I received their offer within an hour, and within minutes I had already paid a deposit. Congratulations to everyone, but a special thanks goes to Mina. She pampered us and made us feel cared for. Thank you, Mina, for your professionalism and cheerfulness. Thank you for letting us rest in your agency room, after a shower, enjoying coffee, fruit, and cookies. I will definitely return to Vietnam, and your agency will be my go-to.

Originally reviewed on Tripadvisor
OnAir01089857914
5.0/5

Vietnam 8 nights 9 days blast 💕 Had an amazing and hassle-free trip to Vietnam thanks to Lily’s Travel! Everything was well-organized, smooth, and perfectly planned. The guides were friendly and informative, and the team was always quick to assist. We had a great time and will definitely recommend them to anyone visiting Vietnam! Special shoutout to Mina, the sweetest coordinator ever. Thank you

Originally reviewed on Tripadvisor
Lex J
5.0/5

We didnt want to do a group tour, so i gave Lilys travel the list of places and activities we wanted to do/visit, and they made it happen, cheaper than i could put it together myself.From airport transfers, accommodation, rail tickets, day tours and even some meals, everything ran like clockwork.The accommodation choices they gave us were amazing- great locations and so luxuriousCjay, Emma and the team have been impeccable when it comes to bookings, options and communication- they have been forwarding messages for every step of the way, and even came into our hotel to introduce themselves.Seeing their office for the first time reassured me that we were dealing with a reputable company- their head office is huge, and even has an entire floor with beds and showers for travellers like us that had a few hours layover in between transport or activities so we could freshen up or take a restEvery day tour they recommended, really delivered! The places and itineries were great and the guides were amazing - Shout out to tyson from the Hanoi jeep tours , Sue our amazing guide for our two days in Sapa, and Minh who took us to Ninh BinhIf you want a guided tour- Lilys travel can do that too, but we wouldnt change a thing about the private tour they helped put together for us, and if/when we return one day, we will definitely be using these guys againThanks heaps Lilys travel!!!

Originally reviewed on Tripadvisor