Northern Vietnam Reviews

I was planing for a custom travel package to Vietnam for my family, including two teenage boys and I found lily travel through Google search.I contacted them thr WhatsApp and received an immediate response. They able to offer and adjust to my proposal very professionally while I was in business trip within short time and was very responsive to my queries. The 8d trip includes halong bay overnight cruise, ninh binh and overnight train to sapa before returning on a sleeper bus. Excellent family vacation and prompt support during the trip. I would give 10stars, espeically to sunny and mina. We had to take a overnight train to sapa after Ninh binh day trip and was running late due to some unforeseen issues. Text the staff to help order dinner so we had time to rest and shower at their office. They jump at it to deliver the best mealThanks for the caring and accomodative support during our stay in Vietnam.

We were given a few agencies to check up on Hanoi/Sapa tour. Decided to try out Lily's Travel. No regret in choosing them. Our 1st contact was Tracy who help to plan n arrange the pick up fr airport to hotel n thereafter to SAPA w tours n back to Hanoi n finally transport to airport for our return. Nearer to date, Lucy keep in contact with us. Ensuring tat all the plans are in order n even video call to check on our needs or requirement prior to arrival. It was a good trip - well plan. Good follow up by agent - Lily's Travel. The guide at SAPA was good, punctual n responsible. Good details n info on CAT CAT VILLAGE, FANSIPAN, HEAVEN'S GATE, SILVER WATERFALL n SWING SAPA. Lunch arrangement by agency was good w so much yummy food. Agent follow up on pick up from start to end was simply great.Whenever we ask for any info or direction to certain places in Hanoi - agent is always happy to help. Follow-up with all the links n direction. Response was indeed v fast.About Lily's Travel - on arrival, we were transported to agent office. We were greeted by 2 wonderful n patient staffs named Rosy (both same name). Hospitality was great. Offer drink, snack n even souvenir of mugs n tea. On our final/return trip to Hanoi (after SAPA) - we went to their office to meet up w Lucy n at the same time get to meet Iris too. They are so friendly n patient. Alot of hugs fr both of them - feel like i hv daughters in Hanoi. Even when we return the mugs to them coz of luggage overweight - they alternatively gave us coffee.I fully recommend them if you are looking for tours ard Vietnam. Responsible, quick response, good follow-up, flexible, wonderful staffs.

Lily's Travel is an amazing agency. They take care of everything. Cassie, Annie and Jolie organized and supported my trip to Ha Giang and Ha Long Bay. All was well planned and went smoothly, I had a great time. No matter what, they responded very fast if I had a question or problem. I'm happy that I chose this agency, I can just recommend it to everyone!

Chun Chun tailored made a 7 days trip, including 2 days hiking / camping at Phan Xi pan. The hiking guide and supporting team are great to assist us the entire hiking.Miaoying is our 24h contact to host us through the entire trip. Flawless follow ups and arrangement made us travel without any worries. Very relaxed and enjoyable trip.Emma supported as a team made us feeling very safe and welcomed.We as hiking friends group of 14 enjoyed the trip very much with Lily travel agency. We will be back with Chun chun and her team. Very professional & freindly. Highly recommend to talk to chun chun wherever in Vietnam.Thank you for the help, we truly enjoyed the trip.

We just completed our Vietnam trip with Lily's travel and it was such an amazing experience. They planned it so well. Customer support is so good. If anyone is looking to visit Vietnam, I recommend you consider Lily's travels. Special thanks to Tony, Cindy and Rosy for your support!

By far the best agency I’ve ever dealt with- super Friendly, organised and helpful. The whole trip from beginning to end was hassle free and really well put together. Top Marks to the people who looked after us Emma & Annie, very attentive and professional. Finally Vietnam has been the highlight of our extended trip so far. Thoroughly recommended.

I booked 9 days tour package with Lily’s Travel and my experience was really good. I was contacted by Emma and May who did all the planning for me and made sure that I just enjoy my time in Vietnam. May helped me to find good restaurants and shopping places in Hanoi and either Emma or May replied my queries immediately. I explored Hanoi city by myself and day tour was arranged for Ninh Binh, Ha Long Bay, Ba Na Hills, Marble Mountains, Cu Chi Tunnels and Mekong Delta by May and Emma. Emma even helped me to book flights from Hanoi to Da Nang and Da Nang to Ho Chi Minh City. I would recommend Lily’s travel agency and would like to thank May, Emma and their team to make my trip so memorable.

Huge thanks to Miaoying and Chun Chun for pulling off our amazing Vietnam trip, especially the Ninh Binh part! Everything is at our own pace. As for the arranged meals, overall, they're nice! Just that, since we have many females, the guys have to overeat to prevent food wastage.Big shoutout to our awesome tour guide, Mindy 秋水, who not only kept us entertained but also dished out all the deets on Vietnam – history, culture, fun facts, you name it. Bonus points for her amazing photography skills! And hey, she's not just a pro at guiding but also fluent in Chinese. Too bad she couldn't join us for a meal, possibly due to the company rules we guess. Still, big love to the whole crew for making it an epic adventure.

The travel agents(angels) always understanding my travel plans, patiently listening to my question, being empathetic and caring all the time.Emma :) did excellent job in putting together my travel itinerary with places and days chosen. The plan worked well to make the most of the time with small party experience in Ha long bay(cozy bay cruise with Tim Tam guide) ,great village experience in Sapa (Mua family's home stay and trekking, their family giving company as a solo traveller during evenings and they do not expected tips or try to sell souvenirs their family makes which I really admired).Lucy :) constantly guiding during my journey, giving the information in timely manner. She is understanding ,caring, provided support by contacting their team to communicate my needs to the driver so I catch the bus to Sapa in the tight plan returning from Ha Long bay.

Lily’s Travel is the best choice if you ever visit Vietnam. Emma & Mina were always by our side before, during and after our visit to Vietnam to make our vacations relaxed, fully organised and super friendly. It is the best girls and travel agent I ever had in my trips and hope to see them again in the future. Totally recommend if you visit Vietnam :) :) They will make for you an unforgettable experience with lots of love