Reviews

From the inquiry till we returned back home the team comprising Ms. Stella (Sales) and Ms. Sam (Customer service) have been exceptional. Their commitment and dedication to support travelers and tourists in Vietnam raises customer service to another level. Proactive, step by step planning and communication is their strength. I was amazed by the detailed and precise itinerary, transportation, driver details and timings managed by them. It tells you that they have been trained well on how to interact and retain customers. I would recommend this agency to anyone who plans to visit Hanoi or other cities in Vietnam. Very professional and helpful team - great job

I had planned a solo trip in the month of August it was an amazing experience and everything was smooth. Thanks Cjay for helping out.i gave four stars because Annie from the sales team if you are planning for early morning flights kindly plan for early check-in as well since we are there for good experience and if it is not planned properly it doesn't feels good plus cu chi tunnels tour was not upto mark so please change the vendor next time.other than rest all tours were good. Had a good time.

Lily's Travel is a fantastic travel company that goes above and beyond to ensure your holiday is the best it can be. Mai (Mina) and Tracy were fabulous in organising our 2 week travels through Vietnam. The organisation, hotels, excursions, and transport were exceptional. We really could not have asked for more. From the first day of booking the holiday six months ago to the actual holiday, the staff have been in regular contact. Mina, in particular, was in contact with us daily, updating us on what we were doing each day and always on hand to answer extra questions. She was absolutely fabulous going above and beyond every single day. We absolutely loved every single excursion and hotel that we visited. The Halong Bay Cruise and Sapa Trek were my favourites, but it was all fab. Thank you for looking after us. 10/10 for everything and to Mina she really is awesome

This is the third time we've contacted Lily Travel for our trip to Vietnam. This time with our two children, ages 7 and 11. It was an unforgettable trip! They were very attentive at every step, ensuring we didn't lack anything. A special mention to @Mina. She was incredibly attentive, incredibly helpful. Thanks to the whole team! We definitely recommend it 100%.

Hai me Kannika Iam from India . Lilly travel agency is the best agency for Vietnam trip they are fully organised what I like from this Lilly agency is what we like they customise in itinerary etc particularly I want to say our customer care CJAY he is the one make our journey fully organised what we want what we like to do in Vietnam our trip is fully go with smooth and peacefully because of him he is such a good customer care person if we have doubt we message in anytime he will reply immediately and also he is a good listener what we want and all this 5 star of Lilly agency because of our customer service person CJAY

We had the most wonderful experience with Lily’s Travel Agency during our Vietnam trip (30th Aug – 7th Sept 2025). From start to finish, everything was perfectly organized, and the level of care and professionalism exceeded our expectations.Our dedicated point of contact, Cjay Nguyen, was absolutely fantastic throughout. He was always available on WhatsApp, quick to respond, patient with our questions, and went the extra mile to accommodate our needs – whether it was early check-ins, private transfers for different flight timings, or making last-minute adjustments. His warmth and professionalism truly made us feel cared for.Our itinerary covered Ho Chi Minh City, Da Nang, Hoi An, Ba Na Hills, Hanoi, Halong Bay, and Ninh Binh – and every single transfer, tour, hotel, and activity was seamlessly arranged.Some highlights that stood out: • Hoi An lantern boat ride & coconut jungle tour – a truly magical cultural experience. • Ba Na Hills & Golden Bridge – breathtaking views and smooth arrangements. • Halong Bay cruise – excellent choice of cruise, great food, and memorable activities like kayaking and the cooking class. • Ninh Binh day trip – a perfect mix of history, cycling, and stunning landscapes.We also appreciated the flexible payment plan, 24/7 support, and transparent communication throughout the process.A big thank you to Cjay Nguyen and the Lily’s Travel team for making this trip so memorable. If you’re planning a Vietnam holiday, look no further – Lily’s Travel is the BEST choice!

When we had some minor issues with the shuttle bus which was supposed to bring us to the sleeper bus office, Mina was quick to get in contact and assured us the shuttle will pick us up. Mina even texted to say good bye on our last day in Hanoi. Overall the experience with the travel agent was very pleasant. Would highly recommend them to anyone who is looking for professionally managed private tours in Vietnam.

I recently had an amazing Solo trip to Vietnam, all thanks to Lily's Travel. From the very beginning, I knew I was in good hands. A huge thank you to Mina and Gina. They thought of every little detail, making a perfect travel plan that was better than I could have imagined. The communication was on point! Mina didn't just feel like someone from the travel agency, she felt like a friend helping me create memories that will last forever. I really recommend Lily's Travel to anyone going to Vietnam for their friendliness & professionalism. They even have a very comfortable rest area.. If you get the chance, be sure to ask for Mina and Gina They are the reason my trip was so memorable. I would also like to mention that Lucy from the reception was so sweet and understanding..I am so so looking forward to travel to Vietnam again and avail Lily's Travel's services once again.

Our congratulations to Lily agency especially Cjay as beeing there everyday for arranging our tour in Vietnam.Also Stella for the itinerary selected and sugestions. Very good in their everyday job Keep it up guys!