Had a wonderful experience with *Lily's Travel*! The entire trip was well-organized and stress-free. Special thanks to *Larissa* for handling our booking so smoothly and being very helpful throughout. *CJay* from customer care was responsive and professional whenever we had questions. And our tour guide *Sarah* was fantastic—friendly, knowledgeable, and made the journey truly enjoyable. Highly recommended for anyone looking for a reliable travel agency!
Thank you so much, Lily's Travel, Doris for the patient planning and Mina for the excellent execution and daily support!! We had an amazing time covering the northern Vietnam - Ninh Binh, Sa pa, Ha long and Hanoi in 8 days. The transfers, pick up & drop, itinerary was followed smoothly and the guides - Thanh in Ninh Binh, Pai in Sa Pa from Black Hmong minority community (attached photo) had great English speaking skills. 3 out of 4 of us are vegetarians and they included Indian lunches at great restaurants. The Ha long bay luxury cruise company upgraded our room to a VIP room with a swim deck because they had a vacancy and a great relationship with Lily's Travel. Overall it was a stress free, relaxing, smooth vacation with them and we definitely want to repeat for middle and southern Vietnam! Would definitely recommend, thank you!! ️️
We had grt tour to vietnam Phu Quock Hanoi Ho Chi minh Halong bey Hoian and with all these city and visit to lots of wonderful place, all these pissible just because of Lily Tours and Travels. Mr. C jay from Lily Travel had helped us a lot for planning and execution of all trip during all our stay for 10 days. Thank you Lily Travel for naking our trip so memorable.
Lily’s travel were amazing from start to finish. Constant updates, information and advice. Easy travel, great trips and nothing was too much trouble. We did so much in 2 short weeks. Mina was an absolute star and we cannot recommend her enough - if only she were available for all our future holidays!
Our family recently traveled to Vietnam from October 27 to November 4, covering Hanoi, Sapa, Halong Bay, Ninh Binh, Da Nang, and Hoi An with Lily’s Travel Agency, and the experience was truly exceptional. Lily’s designed a highly customized package based on our exact preferences, ensuring the itinerary aligned perfectly with our interests and family comfort. The selection of hotels, transportation, and local experiences was outstanding, with thoughtful recommendations that elevated our journey. Mia was instrumental during the planning phase—her deep knowledge of Vietnam and attention to detail helped us craft an itinerary that balanced adventure and relaxation beautifully. Once the trip began, Lucy and her on-ground team took over seamlessly. They were available around the clock, always reachable for any questions or coordination. A special mention to Lucy for her incredible support during our trip’s Da Nang leg—when weather conditions forced a last-minute detour, she managed everything promptly, arranging an alternative plan so we could still complete our itinerary without losing precious time. Overall, Lily’s Travel Agency delivered a smooth, well-organized, and memorable vacation experience. If you’re planning a trip to Vietnam, we highly recommend Lucy and her team for their professionalism, flexibility, and dedication to customer satisfaction.
Lily's Travel Agency is very genuine travel agency with very cooperative staff and organize the our tour with zero complications. We particularly got very good support from one of there staff namely Lucy Lucy personally took care of our tour and helped us personally for our lost luggage and for each and every effort she took for our convenience Thank you Lucy and Lilly travels -- Ashish Shah
We would like to thank Lily’s Travel Agency for the well-planned itinerary of our Vietnam trip! Everything went smoothly that we did not need to worry anymore. Special thanks to Ms. Emma and Ms. Mina for their patience and updates regarding our day-to-day trip. Will surely book Lily’s Travel Agency again when we go back in Vietnam. Also, will 100% recommend. Thank you so much, again! More success to this agency!
I was hesitant on using a tour as I was worried about the communication I’d be receiving as well as being rushed at a lot of the places. However, I found this tour to be amazing for our first time in Vietnam!We were first directed to Mina at Hanoi, and she carefully explained everything and how each day, she’ll be texting us through WhatsApp about the schedule, who is picking us up, who our guide is, etc. A couple months prior, when we were planning our trip there, she helped us curate our own tour schedule. It was seamless and I didn’t have to worry about anything as she was pretty much in charge of everything. I felt at ease and that was the best part; I didn’t have to worry about getting to and from places, accommodations, etc as it was handled by her.I also found that the inclusive price for the tour was very fair for the amt of days we stayed. They were able to secure 4-5 star hotels for a great price, and each time we were going to a place, we would be accommodated by friendly guide/driver who would have AC in the cars as well as provided assistance in carrying our bags/luggage’s when needed.Overall, really enjoyed the experience with them; and if you want to sightsee all the popular/tourist areas but have no idea on how to go about it in an efficient way, Lily’s Travel is the best! I am adamant on clear communication, and they, especially our rep Mina, were very helpful and supportive through the process.Another highlight was the evacuation from Hoi An to Da Nang as there was a flood incoming. Mina was able to get us a driver and hotel right away, and constantly checked in on us to make sure we got to our destination safely. They really care about your stay here, so again, really big thanks to them and Mina for making it so memorable! We’ll be back
This review is for the complete trip - 12 days in Vietnam covering Hanoi, Hoi An / Da Nang and Ho Chi Minh City.Lily’s Travel and Mina especially, provided excellent travel planning service for our group of 9 travelers from the US. From organizing the itinerary (tours, hotels, flights) and providing ground support (cars, vans and buses!) to take us (and the increasing luggage of our group!) to our travel destinations. We took the following tours: Hanoi, Ninh Binh, Halong Bay, Hoi An, Ho Chi Minh City, Cu Chi Tunnels, Mekong Delta and a Vintage Vespa Street Food tour in HCMC.I highly recommend using Lily’s Tour to give you peace of mind traveling throughout Vietnam.
Really glad our family of 9, including elderly and kids, engaged Lily’s Travel for our trip to Danang and Hoi An.The pre-trip coordination was very smooth and responsive over email, and Ms Sophia managed to accommodate all our changes to the itinerary.On-scene coord was also well done via Whatsapp, with Ms Lucy providing early info and details required for vehicle details, timings and program.Special shout out to our guides - Mr Hau in Hoi An and Mr Tung in Danang. They were brilliant in knowledge and took good care of us, especially the elders who had challenges walking. They made special arrangements to ensure they were not over-taxed and able to enjoy all of the programs together.Overall, will recommend
