Reviews

Trusted by 1 Million+ Travellers to Run Their Trips End-to-End. Every review here is from a trip planned, operated, and supported by Lily's Travel Agency, before departure, on ground, and till return.
Anil G
5.0/5

One of our best trips with family, friends & kids...to Ho Chi Minh City. We were in HCMC from Dubai on a short 5 day trip. Lillys travel made it one of our most relaxing and well coordinated trips. Tony, Mina and our guide Eden were just perfect and the best. We will recommend Lillys Tours to everyone.

Originally reviewed on Tripadvisor
Punita B
5.0/5

Highly recommend travel agency! They look after all the minor details and make sure that your plan goes as planned. They don’t even push on payments

Originally reviewed on Tripadvisor
dhananjay70
5.0/5

We booked a 4N/5-day private Keralam tour with Paradise Holidays to celebrate our 30th marriage anniversary. The Paradise team was very professional throughout the entire phase from booking and travel to all the destinations. Our cab driver Mr Mathew was also the guide and drove very safely throughout all destinations. He was very courteous. Paradise Holidays also organised a photoshoot for us at the Munnar tea garden. The entire team of Divya, Leena, and tour co-ordinator Jeni were helpful whenever we reached out to them. It was monsoon season with greenery and clouds all around the places we visited. Overall we had a wonderful trip to 'God's own country' – Keralam – barring the hotel stay at Vagamon, which was sorted out. I would highly recommend the services of Paradise Holidays to my friends when they travel to Keralam.

Originally reviewed on Tripadvisor
Mayur
5.0/5

We had an amazing experience with Lily’s Travel Agency during our Vietnam trip, traveling from South to North — Ho Chi Minh City, Da Nang, and Hanoi.Everything was well planned — great hotels, smooth airport pickups, and perfectly arranged day travels. We explored a lot without any stress because everything was organized properly.A special shoutout to Mina — she was outstanding. Gave timely updates every single day, clear instructions, reminders, and even guidance on what kind of clothes would be best for the next day’s travel. As first-time visitors, this constant support also gave us a strong sense of safety and confidence throughout the trip.Thanks to Po as well for planning the itinerary exactly as discussed. Overall, the entire journey was smooth, professional, and enjoyable.Highly recommend Lily’s Travel Agency for a well-managed and stress-free Vietnam trip.

Originally reviewed on Tripadvisor
ARPIT M
5.0/5

Lily travels is simply gold standard when it comes to managing your Vietnam holiday and I can say that with confidence having traveled across many countries and dealt with many agencies and tour operators nothing comes close to the care, warmth and precision with which they handled my trip. Attention to the tiniest of detail, welcoming guides and drivers at every stop. Best possible recommendations for activities, proactive follow ups at every step of the journey, immediate response to a question, extremely professional and transparent pricing unlike some other travel agents who try and sell add ons once bought. Their team delivered on every commitment made in the iternary to the fullest without asking for one extra cent over the contract. Pro tip: book with them private tours wherever possible it doesn’t cost much but the experience is simply amazing that your family will cherish for a lifetime. Even group cruise tour was great but personal tours adds the flexibility and sense of luxury. Thank you Lily holiday for the wonderful experience and making vietnam our special place. Will see you guys again.

Originally reviewed on Tripadvisor
merylmitch
5.0/5

My Vietnamese 14 day excursion totally booked through Lilly travel, was an amazing once in a lifetime experience as you can see from the photos, I’m from New York. My wife and I wanted to visit Vietnam so I asked AI for a travel agent that was very reputable and reasonably priced and Lilly travel came to the top of the list, so I reached out;Thanh Mai & Mina. customized my two week excursion in Vietnam.I was able to pay in full before my trip with no worries due to “Vietnam one pay.” totally secure and safe way to send money halfway around the world, if I had to go back to the far east Lilly travel would be the first contact.

Originally reviewed on Tripadvisor
Trail792846
5.0/5

Myself and my friends booked a 10 day private tour, south to north through Lily's travel agency (LTA). All our hotels, internal flights, tours etc. were taken care of. It was truly a one stop shop. All we had to do was to indicate where we wanted to go, what we wanted to do and indicate whether we wanted a 3, 4 or 5 star type accommodation. The price quoted was very competitive. Mia and Lucy went that extra mile to make sure everything was in order. Communication was prompt and we could always get through to one of them. We highly recommend LTA to anyone who may require their services.

Originally reviewed on Tripadvisor
Lex J
5.0/5

We didnt want to do a group tour, so i gave Lilys travel the list of places and activities we wanted to do/visit, and they made it happen, cheaper than i could put it together myself.From airport transfers, accommodation, rail tickets, day tours and even some meals, everything ran like clockwork.The accommodation choices they gave us were amazing- great locations and so luxuriousCjay, Emma and the team have been impeccable when it comes to bookings, options and communication- they have been forwarding messages for every step of the way, and even came into our hotel to introduce themselves.Seeing their office for the first time reassured me that we were dealing with a reputable company- their head office is huge, and even has an entire floor with beds and showers for travellers like us that had a few hours layover in between transport or activities so we could freshen up or take a restEvery day tour they recommended, really delivered! The places and itineries were great and the guides were amazing - Shout out to tyson from the Hanoi jeep tours , Sue our amazing guide for our two days in Sapa, and Minh who took us to Ninh BinhIf you want a guided tour- Lilys travel can do that too, but we wouldnt change a thing about the private tour they helped put together for us, and if/when we return one day, we will definitely be using these guys againThanks heaps Lilys travel!!!

Originally reviewed on Tripadvisor
Curiosity03205532792
5.0/5

Amazing arrangement and a very well-organized tour in Sapa, Ha Long bay and Hanoi! Special thanks to Back and Mila. Mila is an experienced and highly professional tour guide with a deep understanding of minority history and culture. She is also a fantastic photographer! Truly a remarkable and memorable experience.

Originally reviewed on Tripadvisor
vijay
5.0/5

We recently completed a 14-day Vietnam trip organised by Lily’s Travel, covering Hanoi, Sapa, Ha Long Bay, Hoi An, Da Nang, and Ho Chi Minh City, and it was truly an excellent experience from start to finish. A special thanks to Cjay and the entire Lily Travels team for planning everything so smoothly. From the very first interaction, the team was professional, responsive, and attentive to our preferences. The itinerary was thoughtfully designed, well-paced, and covered all the major highlights. What we loved most: Seamless planning & coordination – Airport pickups, hotel check-ins, internal flights, and transfers were all perfectly timed. Excellent hotels – Clean, comfortable, and well-located, making sightseeing very convenient. Knowledgeable guides – Friendly, informative, and passionate about sharing Vietnam’s culture and history. Great balance of sightseeing & leisure – From bustling cities to peaceful nature escapes. Quick support – Any questions or small changes were handled promptly by Cjay and the team. Each destination had its own charm: Hanoi – Rich culture and history Sapa – Stunning mountain views, rice terraces, and a refreshing break in nature Ha Long Bay – Breathtaking scenery and a memorable cruise Hoi An – Beautiful old town and relaxed vibe Da Nang – Modern city with scenic spots Ho Chi Minh City – Energetic, vibrant, and full of stories Throughout the journey, we felt well taken care of, which allowed us to truly relax and enjoy Vietnam without worrying about logistics. I would highly recommend Lily Travels to anyone planning a Vietnam trip—whether it’s a couple, family, or first-time visitor. Their attention to detail and customer care really stand out. Thank you again to Cjay and the Lily Travels team for making our Vietnam holiday smooth, memorable, and stress-free. We will definitely choose you again and recommend you to friends and family!

Originally reviewed on Tripadvisor