Lily’s Travel is the best choice if you ever visit Vietnam. Emma & Mina were always by our side before, during and after our visit to Vietnam to make our vacations relaxed, fully organised and super friendly. It is the best girls and travel agent I ever had in my trips and hope to see them again in the future. Totally recommend if you visit Vietnam :) :) They will make for you an unforgettable experience with lots of love
We really love this tour company, and we’ve used them several times already when visiting Vietnam. Our trips to Vietnam were just amazing and they were very organized from Airport Pick up to hotel transport and to the private guides and tours that we took. Communication is just top notch as they’re available almost 24 hours. Ms. Vani(Vietnam),Ms. Lucy Doo(Vietnam), and Ms. Ravi(Cambodia) were our travel coordinators and all of them were amazing. The hotels that we were booked in and the food recommendations they gave us during our trip were just excellent! We even used them for our trip to Cambodia in 2023 and no complaints but just all praises. I will surely book again with them in my future Travels. Thanks a lot “Dears!” Please continue your excellent service! -Manuel Garcia
When we were exploring options for our SaPa trek with Lily’s Travel Agency, their outstanding communication, detailed proposal, and how well they addressed our questions really stood out. It impressed us enough to book our 2-night, 3-day Sapa trek with them. The great communication didn't end after booking; they even set up a WhatsApp group for us, making it easy to reach Tracy and May for any questions or concerns.Throughout the trek, their attention to detail was evident, almost like having secret guardian angels ensuring everything ran smoothly. What I appreciated most was their caring and friendly attitude, giving us the feeling of having local friends ready to assist. The agency's collaboration with excellent guides and homestays in Sapa truly made our stay unforgettable.
We planned Vietnam trip with Lily"s travel and our biggest concern was that we will be paying money in advance to some agency whom we have never met.But from start only Mr. Aaron took keen intrest in our trip planning and later Ms.Mina was fabolous in assisting us through out our trip.Big thanks to both of them for making our trip a success.They were their to assist us at every stage.
We booked our 18 days trip package through Lily's Travel, with all private tours & transfers travelling in Da Nang, Hoi An, Hue, Dong Hoi (Caves) and Ho Chi Minh (Mekong Delta 3 Day trip including hotels & meals). The experience was excellent! The sales representative Sunny replied promptly and customised the itinerary to our wish, and Lucy (Customer Support) took care of us well during the trip. She had a zoom meeting with us to go over the logistics before the trip, and continuously updated us and supported us in our Whatsapp group throughout the trip, and answered any questions we had. She was also very cheerful & caring. Donald the tour guide in Da Nang ( to Marble mountain & Bana Hill) is friendly, humorous & made us laugh a lot. Thank you so much for taking all the beautiful photos for us. The guide for our My Son Sanctuary tour is very professional & friendly. We love the cooking class & exciting Coconut boat ride in Hoi An. Great arrangement. The guide for the Citadel & city tour in Hue was knowledgeable & helpful. Leo the guide for our Paradise Cave & Phnong Nha Cave was excellent & many thanks for taking lots of amazing photos for us. Gon our tour guide for the 3 Days Mekong Delta was fantastic & friendly. He took us to taste some delicious seafood dinner & lunches, very much appreciated. All the drivers were doing a great job, greatly appreciated.The thing that can be improved is having more prompt & proactive communication about the pickup & transfer details (instead of having us asking for it.) Overall we had a wonderful trip with lots of fun & beautiful memories and we would definitely recommend Lily’s Travel to everyone. A big thank you to Lily's Travel, especially Sunny and Lucy. All the best!
What an incredible company. We couldn’t have been happier with the service that lilys travel provided. All the excursions, transport and communication was outstanding! Truly a trip we’ll never forget.Big thanks to Lucy and Aaron who helped us throughout, especially at the beginning when we had a crisis to do with visas. As soon as they knew, the team at lilys travel had us sorted with an emergency visa ready for travel the next day! Completely saved our holiday!If you’re looking what company to book with, this is the one. Personalised, high quality and always available if you have any questions.
I was served by Tracy and Cassie and they are superb. They have been very patient giving me all the options especially there are so many cruise choices for Halong Bay. We finally decided to go with Sena Cruise and I would say it is a great recommendation. We truly enjoyed our cruise experience.The service does not stop after the trip ended. We had some misadventure in Hanoi and I have to contact someone for advice. Lily’s Travel came to my mind and Tracy and Cassie replied immediately even it was after working hours.Thank you and will definitely engage you again for my next trip.
Annie and Emma helped me organizing 3 weeks of traveling across Vietnam including arranging transportation and tours and making hotel recommendations. The service during the whole time was excellent and went above and beyond. I had the feeling I could count on their support 24/7 via WhatsApp if needed. Furthermore, they were always cheerful. I can only recommend this travel office and especially the 2 of them!Annie&Emma, I thank you with all my heart for your warm and amazing support. It was outstanding and I will miss you! All the best and take care!
Lily’s Travel was the best decision we made when it came to planning our 5 day trip to Vietnam! We weren’t sure if we’d be able to cover everything we wanted to do in 5 days, but with Mina and Tony’s help we were able to customize our exact itinerary and amazingly enough we were able to do so much! From friendly transportation, 5 star hotel choices, the street food tour and Train Street, to hiking the Mua Caves, riding our bikes through Ninh Binh, to taking a Ha Long Bay overnight cruise, it was all just amazing! Alongside Mina and Tony we also got to meet Cassie, Annie and Miao Ying at the office and everyone was so welcoming and friendly! We will definitely use Lily’s Travel again when we return to Vietnam. Thank you for everything! This company is the real deal!
Lily’s Travels made all arrangements for our group’s visit to Hanoi, Halong Bay and Trang An. The communication was superb. Sophia and Nina were both very responsive and available at all times of the day to answer our questions and constantly changing requests! There were 12 of us in the group and other than one mixup - which was corrected quickly - everything went smoothly. Definitely recommended.
