Ninh Binh

The travel agents(angels) always understanding my travel plans, patiently listening to my question, being empathetic and caring all the time.Emma :) did excellent job in putting together my travel itinerary with places and days chosen. The plan worked well to make the most of the time with small party experience in Ha long bay(cozy bay cruise with Tim Tam guide) ,great village experience in Sapa (Mua family's home stay and trekking, their family giving company as a solo traveller during evenings and they do not expected tips or try to sell souvenirs their family makes which I really admired).Lucy :) constantly guiding during my journey, giving the information in timely manner. She is understanding ,caring, provided support by contacting their team to communicate my needs to the driver so I catch the bus to Sapa in the tight plan returning from Ha Long bay.

When we were exploring options for our SaPa trek with Lily’s Travel Agency, their outstanding communication, detailed proposal, and how well they addressed our questions really stood out. It impressed us enough to book our 2-night, 3-day Sapa trek with them. The great communication didn't end after booking; they even set up a WhatsApp group for us, making it easy to reach Tracy and May for any questions or concerns.Throughout the trek, their attention to detail was evident, almost like having secret guardian angels ensuring everything ran smoothly. What I appreciated most was their caring and friendly attitude, giving us the feeling of having local friends ready to assist. The agency's collaboration with excellent guides and homestays in Sapa truly made our stay unforgettable.

We planned Vietnam trip with Lily"s travel and our biggest concern was that we will be paying money in advance to some agency whom we have never met.But from start only Mr. Aaron took keen intrest in our trip planning and later Ms.Mina was fabolous in assisting us through out our trip.Big thanks to both of them for making our trip a success.They were their to assist us at every stage.

What an incredible company. We couldn’t have been happier with the service that lilys travel provided. All the excursions, transport and communication was outstanding! Truly a trip we’ll never forget.Big thanks to Lucy and Aaron who helped us throughout, especially at the beginning when we had a crisis to do with visas. As soon as they knew, the team at lilys travel had us sorted with an emergency visa ready for travel the next day! Completely saved our holiday!If you’re looking what company to book with, this is the one. Personalised, high quality and always available if you have any questions.

I was served by Tracy and Cassie and they are superb. They have been very patient giving me all the options especially there are so many cruise choices for Halong Bay. We finally decided to go with Sena Cruise and I would say it is a great recommendation. We truly enjoyed our cruise experience.The service does not stop after the trip ended. We had some misadventure in Hanoi and I have to contact someone for advice. Lily’s Travel came to my mind and Tracy and Cassie replied immediately even it was after working hours.Thank you and will definitely engage you again for my next trip.