By far the best agency I’ve ever dealt with- super Friendly, organised and helpful. The whole trip from beginning to end was hassle free and really we...
I booked 9 days tour package with Lily’s Travel and my experience was really good. I was contacted by Emma and May who did all the planning for me and...
Lily’s Travel is the best choice if you ever visit Vietnam. Emma & Mina were always by our side before, during and after our visit to Vietnam to m...
We really love this tour company, and we’ve used them several times already when visiting Vietnam. Our trips to Vietnam were just amazing and they wer...
I was served by Tracy and Cassie and they are superb. They have been very patient giving me all the options especially there are so many cruise choice...
Annie and Emma helped me organizing 3 weeks of traveling across Vietnam including arranging transportation and tours and making hotel recommendations....
We booked a tour with food tour, Ninh Binh, Ha long bay, Hoi an. We were satisfied of the reactivity of the agency, kindness and understsnding of the staff. Thank you for the birthday cake of my son
Lily travels’ Rosy and Mia were so professional from start to finish. And beyond. We started with a custom 10 day tour. Then suggested my brother in law and sister in law use them and they loved them. And then Rosy and Mia helped my daughter and her friend who was sick and helped them get out of a small town Ninh Binh in to Hanoi and into a hospital!!!! All by text. And this was AFTER WE LEFT VIETNAM!!! I CANNOT THANK THEM ENOUGH !!! Thank you for a wonderful trip and lovely memories !
We chose Lily’s Travel to plan our trip of a lifetime covering 4 weeks and travelling across 3 countries as it was becoming complex.We cannot recommend this company highly enough for their supreme customer service and care and concern.We were met by a luxury private car every time, with a card showing our name and always knew which registration and driver to expect. It was very comforting when you have 6 drivers pestering you upon arrival, mostly feeling hot and bothered!The hotels they chose were always plush, and centrally located and we were often upgraded.The trips they arranged were always very efficient and super value, often with a local meal included some of which were extremely posh. On the evening before each trip we always got a WhatsApp detailing the name of the tour guide, his number and our pick up time. The Tour Guides were super professional, and flexible and very often we had a private tour with a private, air conditioned car and a driver who was always waiting with iced water and cool tissues in hand. We felt like VIPs!Doris and Mina from Lily’s Travel were super responsive when we reached out with queries and also very flexible when, punished by the heat or feeling ill, we asked to move trips around or cancel stuff. These ladies felt like our own personal team and it was so comforting to know they were there, day and night if we needed them.As always with such a long and complex trip there were hiccups but they resolved things so quickly and with SUCH a good solution we were never ever let down. In fact we felt special and valued.They arranged a contact in Cambodia and our trips and tour guides, and transport there and oversaw the whole thing and constantly checked that we were OK.I would highly recommend them and would always use them for future trips. They made the whole trip so smooth and seamless and we cannot thank them enough. A truly world class service - exceptional customer care
Thank you for organizing a wonderful trip.. Rosy and Mia were very helpful in arranging everything seamlessly.. Mia made a perfect itinerary which suits our requirements and Rosy was always reachable for whatever questions we had.. Thank you Rosy for being very friendly and assisting on our every day's schedule.. I would definitely recommend Lily's travel for a budget friendly and best trip..
Highly recommended, Lily’s Travel took care of everything. Great service and follow-up, the whole trip was most enjoyable. Will definitely use them again when we come back. Thank you Lucy & Larissa for all your help.
