Ninh Binh

I would highly recommend lily’s travel agency if you are planning a holiday to vietnam. We were a group of 7 (age 12 to 78) and spent 8 wonderful days visiting various places in north Vietnam. The service and care provided by Mr Koi and Ms Mina including drivers and our tour Guides were top notch. Very pleased with attention from start of initial contact, customising the itinerary, selecting accommodation, pre-departure briefing, checking in with us every day to make sure everything was running smoothly up to our day of departure. Mr koi and Ms Mina also arranged a birthday surprise for my dad who celebrated his 78th birthday… my dad was delighted! I am so glad to have picked lily’s travel agent to help me organised this special trip. It was stress free because I know that Mr Koi and Ms Mina would be there for us. Thank you once again Mr Koi and Ms Mina.

Sorry for the late post, me and my wife we had booked a trip with Lily’s Travel agency in dec 2023 It was my first international trip and I was also afraid about the agency and how it will come out to my expectations but we had an exceptional experience! From the initial consultation to the final drop off their team provided top-notch service and expert knowledge.Also we were following the Jain diet and that also they understood very well and we got the India like Jain food there in vietnam, the way they arranged the trip was fabulous .We have asked for a customized itinerary that is 5 Days covering north Vietnam which exceeded my expectations, and their recommendations were spot on.On landing vietnam they just created my whatsapp grp with the support team who are always available to answer any questions and also any food or travel arrangements were done flawlessly.I would highly recommend Lily’s Travel Agency to anyone seeking a well-planned, memorable, safe and hassle-free travel experience. Five stars and beyond!"Specifically Great Thanks to Sophia & Cindy for all the support !!!! 5 star for both ️

We booked 10 nights 11 days tour from lily’s travel. It was our first International trip as a couple and I booker the tour totally after seeing the reviews on trip advisor. They have guided and answered each and every questions so politely and in detail. Ms. Alice and Ms. Lucy were constantly in touch and keep updating each and every day’s itinerary. Every day’s tour was shared in advance with drivers details and without any hassle we could freely enjoyed the trip because of well planned and executed itinerary. I am glad that I trusted online reviews and go by this tour agency. I think it is no brainer one should definitely book their tour with this agency, they are not only reasonable but also make sure that their guests enjoy the trip even if you go in group, solo or as a couple. Special thanks to Ms. Alice and Ms. lucy for putting so much efforts and let us feel like a family. They are very hardworking and helpful throughout the trip from the day I booked the tour.

We booked our personalised trip with the assistance of Emma. We emailed and chatted via WhatsApp until our trip was finalised. We had 24/7 customer service with our Whats App Lilys Travel group chat. This is where we met our customer service support person Lucy. No question was a trouble and we chatted many times with video calls as well. We met in the Hanoi office on the day of arrival. Every detail was attended to from airport to hotel, tours, transfers, transport and accommodation. There were a few minor issues with accommodation and transport during our trip as we did book 6 months in advance, however these were with the accommodation and transport services not with LilysTravel. A call to Lucy and or the 24/7 customet assistance made sure the issue was promptly sorted, so no drama. We had a private trek for 2 days in Sapa, with our favourite guide May. May was absolutely fantastic and could not have been more informative, friendly or accommodating. Hanoi was our favourite accommodation base. We walked many klm around Hanoi. Lake Kiem District, Train Street, Temple of Literature, The Citadel, Street food tour, and so much more.The easy rider bike bike tour with Mr Hung Tourism was a highlight we did 2 nights 3 days. Halong Bay was a relaxing period of our experience. Unfortunately there is quite a lot of environmental rubbish mostly due to humans that makes it less attractive and a lot of boats in a small area. A little like a cruise boat carpark on water. We loved our experience in North Vietnam. The people were friendly and do like it when you learn even a little Vietnamese no matter how bad your attempt. A smile and gestures of thank you cross all language barriers. Thank you to Emma, Lucy, and May for making this trip wonderful. You are all very helpful and professional.

Thanks Stella for the best experience I've ever had!! Chatting at the office, transfer, service, guide and boat - all of it. Competitive price with a small discount. The guide Thang is really smart and charismatic with an excellent sense of humour. Will touch you again guys in the future