Ha Long

I was planing for a custom travel package to Vietnam for my family, including two teenage boys and I found lily travel through Google search.I contacted them thr WhatsApp and received an immediate response. They able to offer and adjust to my proposal very professionally while I was in business trip within short time and was very responsive to my queries. The 8d trip includes halong bay overnight cruise, ninh binh and overnight train to sapa before returning on a sleeper bus. Excellent family vacation and prompt support during the trip. I would give 10stars, espeically to sunny and mina. We had to take a overnight train to sapa after Ninh binh day trip and was running late due to some unforeseen issues. Text the staff to help order dinner so we had time to rest and shower at their office. They jump at it to deliver the best mealThanks for the caring and accomodative support during our stay in Vietnam.

We were given a few agencies to check up on Hanoi/Sapa tour. Decided to try out Lily's Travel. No regret in choosing them. Our 1st contact was Tracy who help to plan n arrange the pick up fr airport to hotel n thereafter to SAPA w tours n back to Hanoi n finally transport to airport for our return. Nearer to date, Lucy keep in contact with us. Ensuring tat all the plans are in order n even video call to check on our needs or requirement prior to arrival. It was a good trip - well plan. Good follow up by agent - Lily's Travel. The guide at SAPA was good, punctual n responsible. Good details n info on CAT CAT VILLAGE, FANSIPAN, HEAVEN'S GATE, SILVER WATERFALL n SWING SAPA. Lunch arrangement by agency was good w so much yummy food. Agent follow up on pick up from start to end was simply great.Whenever we ask for any info or direction to certain places in Hanoi - agent is always happy to help. Follow-up with all the links n direction. Response was indeed v fast.About Lily's Travel - on arrival, we were transported to agent office. We were greeted by 2 wonderful n patient staffs named Rosy (both same name). Hospitality was great. Offer drink, snack n even souvenir of mugs n tea. On our final/return trip to Hanoi (after SAPA) - we went to their office to meet up w Lucy n at the same time get to meet Iris too. They are so friendly n patient. Alot of hugs fr both of them - feel like i hv daughters in Hanoi. Even when we return the mugs to them coz of luggage overweight - they alternatively gave us coffee.I fully recommend them if you are looking for tours ard Vietnam. Responsible, quick response, good follow-up, flexible, wonderful staffs.

Lily's Travel is an amazing agency. They take care of everything. Cassie, Annie and Jolie organized and supported my trip to Ha Giang and Ha Long Bay. All was well planned and went smoothly, I had a great time. No matter what, they responded very fast if I had a question or problem. I'm happy that I chose this agency, I can just recommend it to everyone!

Chun Chun tailored made a 7 days trip, including 2 days hiking / camping at Phan Xi pan. The hiking guide and supporting team are great to assist us the entire hiking.Miaoying is our 24h contact to host us through the entire trip. Flawless follow ups and arrangement made us travel without any worries. Very relaxed and enjoyable trip.Emma supported as a team made us feeling very safe and welcomed.We as hiking friends group of 14 enjoyed the trip very much with Lily travel agency. We will be back with Chun chun and her team. Very professional & freindly. Highly recommend to talk to chun chun wherever in Vietnam.Thank you for the help, we truly enjoyed the trip.

We just completed our Vietnam trip with Lily's travel and it was such an amazing experience. They planned it so well. Customer support is so good. If anyone is looking to visit Vietnam, I recommend you consider Lily's travels. Special thanks to Tony, Cindy and Rosy for your support!