Ha Long

I would highly recommend lily’s travel agency if you are planning a holiday to vietnam. We were a group of 7 (age 12 to 78) and spent 8 wonderful days visiting various places in north Vietnam. The service and care provided by Mr Koi and Ms Mina including drivers and our tour Guides were top notch. Very pleased with attention from start of initial contact, customising the itinerary, selecting accommodation, pre-departure briefing, checking in with us every day to make sure everything was running smoothly up to our day of departure. Mr koi and Ms Mina also arranged a birthday surprise for my dad who celebrated his 78th birthday… my dad was delighted! I am so glad to have picked lily’s travel agent to help me organised this special trip. It was stress free because I know that Mr Koi and Ms Mina would be there for us. Thank you once again Mr Koi and Ms Mina.

Sorry for the late post, me and my wife we had booked a trip with Lily’s Travel agency in dec 2023 It was my first international trip and I was also afraid about the agency and how it will come out to my expectations but we had an exceptional experience! From the initial consultation to the final drop off their team provided top-notch service and expert knowledge.Also we were following the Jain diet and that also they understood very well and we got the India like Jain food there in vietnam, the way they arranged the trip was fabulous .We have asked for a customized itinerary that is 5 Days covering north Vietnam which exceeded my expectations, and their recommendations were spot on.On landing vietnam they just created my whatsapp grp with the support team who are always available to answer any questions and also any food or travel arrangements were done flawlessly.I would highly recommend Lily’s Travel Agency to anyone seeking a well-planned, memorable, safe and hassle-free travel experience. Five stars and beyond!"Specifically Great Thanks to Sophia & Cindy for all the support !!!! 5 star for both ️

My wife and I recently completed an 8-day trip to Vietnam, and we had the pleasure of booking through Lily’s Travel Agency. From start to finish, the experience was remarkable. They truly understood our requirements and tailored the itinerary to suit our budget and preferences.The connectivity throughout the trip was seamless, and the customer service was impeccable. We encountered a few challenges along the way, but Lily's team handled everything with great care and efficiency. For instance, I had an issue with shipping my bag from Hanoi to Ho Chi Minh City, and they went above and beyond to help me locate it and even delivered it to my doorstep. Additionally, when my wife forgot her bag at a hotel, they ensured it was recovered and delivered to the airport in time.Language can be a barrier in Vietnam, but Lily’s Travel Agency made everything smooth and easy. Their cabs and buses were always on time, and the spots they chose for us to visit were simply amazing. I also needed assistance finding a doctor for back pain, and they quickly arranged that as well. Even when our flights were delayed, they were incredibly accommodating and rescheduled our plans without any hassle.A special shoutout to Mina and Larissa for their outstanding hard work and dedication. They made our trip truly unforgettable. I highly recommend Lily’s Travel Agency to anyone planning a trip to Vietnam!

We contacted lillys travel and wanted to customize our trip. We mentioned all the places we wanted to visit. Sora was the first person who planned the whole trip very well after a video call meeting. We took all tours and accommodation through lillys travel agency. Everything was arranged within our budget. Also, the customer service agent Lucy was very helpful and ready to help us at anytime when ever we needed. She is truly one of the best we have met so far. She did explain everything to us before we even arrived vietnam through another video call meeting, and everything went accordingly. We took tours in north and central of vietnam and everyday was amazing.

Rosy & Emma from Lily’s travel made our visit to Hanoi, Sapa & Ha Long a memorable trip. We had a 6 days trip with Lily’S travel. It was a private tour for my family (8pax) and it was carefully planned to meet our request. Rosy was very helpful with all the queries from us and she responded promptly to our requests.We really had a good time.Not to forget millions thanks to our tour guide Ms Hana & Mr Long (Hanoi),Ms Cho (Sa Pa) and customer support in Sapa,Mr Duong.They are great people. I would highly recommend Lily’s travel Agency to my friends and family.