Ha Long

Starting with a group of over 30 friends and spouses, 26 of us eventually made this once in a lifetime trip. We were from three different countries, starting our trip from Hanoi. Took a day city tour of Hanoi, followed by an overnight 2D/1N cruise of Halong Bay, next day in Ninh Binh. Then we took a flight to Da Nang but stayed in the quaint city of Hoi An. We were there for the incredible lantern festival day of Nov 15. What a great experience. We next did day trips to Hue and sights in Da Nang. Following that, the group flew to HCM city. Spend a day shopping in Ben Thanh market and a river cruise in the Mekong Delta. We stayed in 4-5 star hotels and resorts. The breakfast spreads were incredible. Many of the lunches were also arranged by Lily travels.Overall, the trip could not be better arranged. Airport pickups and drop offs on different days and times, hotel arrangements, tour buses and guides were all on time and perfect. Lily travels made every arrangement so that we had no issues. We would like to mention three special people at Lily travels who made this all happen. A huge shout out to Little Sunny, Mina and Quinny who made sure that no detail was overlooked. Both during the planning stage and during our trip itself. A heartfelt thank you for a wonderful experience and a lifetime of memories

Booking the first foriegn tour to Vietnam on Nov 27 to Dec 2, 2024 from Kolkata, India.PROS - Being an Indian, the first apprehention of whether your money will be cheated by the travel agency. Lily's Travel transperancy and professionalism gave that trust of "being taken care of" from Day1, when I first interacted with Sora, 6-7 month prior to my travel date. - The first interaction was a google meet where face to face you interact with your itinerary, with your likes and what all you want in your tour. - 30% upfront payment, and balance I paid on the 1st day at Hanoi. No other agency was offering this. - Post 1st payment a whatsapp group is created, where dedicated customer care team is there at your service, literally, 24x7, 24 hrs a day to answer your query. - The transit cars, group tour guides as car, were all super luxurious limousine cars or private comfortable cars with all the comfort. - Group tours were through another tour operator which Lily Travel coordinated. Even their comfortable buses and guides were super professional. - For any query related to your tour or otherwise, the team was always ready to answer back with a smile on their face. - A special mention of Mina in the customer care team, who was curteous, ready to say 'yes' to all your problems, if any. She was really helpful and took good care of us. A special mention to Rosy as well, where we met every morning before the group tour, with sweet smile on her face. - North Vietnam- November end was cold around 16 degree, windy at times. Each place has its own beauty. Hanoi with its rich heritage and culture. Ninh Binh with natural beauty of Trang An boat ride and Bai Dinh Pagoda. Halong Bay with a dream come true experience to cruise along the beauty of nature. An unforgetable experience, that I will cheish for long long time. - The weekend walking street of Hanoi with food, music, shopping, activities..what all can you expect.CONS Sorry, could'nt find any..Sora and Mina thank you once again for arranging everything to see your lovely country. Will come back again for sure with Lily's Travel.

We had an unforgettable 14-day journey through Vietnam, and I can't thank Lily's Travel enough, especially Lucy and Mia, for crafting such a perfect experience! From the moment we landed in Ho Chi Minh City until our departure from Hanoi, every detail was thoughtfully planned.What really stood out was how seamlessly everything was organized. Our guides were knowledgeable and friendly, making each destination come alive with their insights. The Mekong Delta tour was fascinating, cycling through the cool breezes in Ninh Binh was rejuvenating, and the overnight cruise in Halong Bay was absolutely magical. Watching the sunset from the deck was unforgettable!A special mention to the evening street food tour in Hanoi - our guide took us to hidden local gems we'd never have found on our own, and they were so accommodating with our vegetarian requirements while ensuring we experienced authentic Vietnamese cuisine. The egg coffee was a delightful surprise!The highlight for me was our time in Sapa - those terraced rice fields and misty mountains were breathtaking. Our trek through the villages gave us such an authentic glimpse into local life. Even when we needed small adjustments to the itinerary, Lucy and Mia were just a message away, responding instantly to ensure everything went smoothly.The accommodations were excellent, and the private transfers made traveling between cities stress-free. If you're planning a trip to Vietnam, look no further than Lily's Travel. They truly understand what makes a vacation special. We're already thinking about our next trip with them!

Our family decided to visit Vietnam this year after having an amazing trip to Thailand a few years back. We instantly fell in love with South East Asia and were determined to go back and continue exploring. In Thailand we planned our itinerary but this trip after a little searching wanted to maximize our time and decided to use a travel agency to helpnwoth our itinerary. In true Google fashion after doing a little searching a random add popped up on our Facebook account for Lilly's Travel Agency, which is based out of HaNoi, Vietnam. They were offering some incredible deals, so after vetting them by reading others reviews we jumped in and booked a 14 day tour with them. This turned out to be the best decision we could possibly make! The itinerary that they planned was absolutely epic for our family of four. This included my wife, myself and our two children, ages 10 and 12. Each day was action packed, starting in Ho Chi Minh and working our way north to Ha Noi. Everything was meticulously planned and executed. Prior to arriving we used WhatsApp to start a thread with one of their agents, Mina, who was assigned to our family. I can honestly say that Mina went above and beyond to keep us in the loop EVERY SINGLE DAY, and to ensure we were taken care of of. Seriously by the end of the trip I felt like Mina become a great friend because she genuinely cared about how we were all doing. Every day she explained our itinerary with all the details. Every day we received the sweetest messages from her to see how we were doing. There was a couple instances where we also asked for some last minute changes to our itinerary and she graciously helped us out! I cannot say enough about Mina and the support from their entire team. We had the opportunity to visit their location in Ha Noi and meet Mina in person and it was like meeting a long lost friend. I can't say enough about Lilly's Travel and Mina. Highly recommend them on your trip to Vietnam!

As we began planning our trip to Vietnam we looked into many different travel agencies and were drawn to Lily’s travel because of the options to visit more rural areas of Northern Vietnam like Mai Chau, Pu Luong, and Ninh Binh and customize the length of our stay. From the very beginning Lily’s Travel agents Elena and Mina were very communicative, sending helpful videos and answering any questions we had immediately. Our guide Đoàn was very knowledgeable about the history of the regions we visited which added a lot to our tour. While we enjoyed the more touristy parts of the tour like Ha Long Bay and Ninh Binh, we also felt like Lily’s Travel and Đoàn helped pick out hikes and activities that were more off the beaten path in Mai Chau and Pu Luong. The entire tour was seamless and the travel agency handled all hotel check ins and driver coordination. We would highly recommend booking a trip with Lily’s Travel if you are visiting Vietnam!