Ha Long

We went to Lilly travel to plan our 2 week family holiday from the Uk. We wanted an authentic experience from a company that had inside knowledge ! Lily travel were awesome!!!! From planning our bespoke trip to support whilst we were there we could not have asked for more !!!We had an amazing time and we felt that it was so important to them that we did!!!! Thank you to an amazing team and we wish Lily travel all the success they deserve!!!

We recently did a trip to Vietnam. We chose Lily’s Travel upon the recommendation of one of the group’s traveller’s cousin. We started preparing for the trip over 9 months prior to departure. At first, we started working with Vani only to be joined by Mina. I’ll let you in on a little secret: they were amazingly efficient. Shortly before leaving BC, we started doing Zoom calls with them as they explained certain things in person, rather than on paper. During the trip, we received daily texts from them, assuring that everything went well. They ironed out a couple of issues for us, including my wife’s sudden departure back to Montreal because of a family emergency. Vani and Mina arranged to have a taxi pick up my wife from Ha Long Bay to take her to Hanoi to fly out the same day. We called one of the two ladies at 7:30 AM in Hanoi to arrange for the taxi to pick up my wife at 6:30 PM in Ha Long Bay as that was the day for our tour. Once we arrived back on shore, the taxi driver was waiting for her to whisk her back to Hanoi, a 3 hour ride. I highly recommend Lily’s Travel as they are the experts and they care about offering premium service. If you’re lucky to work with either Vani or Mina, the emoji expert, it’ll be a bonus.

I reached out to Lily’s to book a middle and Northern Vietnam tour with specific sights I wanted to see.; Ba Na Hills golden Bridge, Da Nang, Hoi An, Hue and Hanoi. They booked the tours, hotels, guides and transport. All was seamless! I chose mid priced accommodations and all were fabulous. They were within easy walking distance to everything and in the older parts of town which I prefer. I travelled alone and always felt safe often walking the streets alone at night checking out the life in each city. Mia my first contact and Cassie my overseer kept in constant contact ensuring all suppliers - tour companies, drivers etc. were on time and troubleshooted a few minor issues I felt their pricing was excellent value for what I received.

Brilliant Service from Lily's from start to finish! We booked online and via WhatsApp for a tour from Saigon to Hanoi, including excursions to Sa Pa, Ninh Binh, Hanoi Food tour, Halong Bay, Hoi An, Marble Mountain, Ba Na Hills, Cu Chi Tunnels, and Mekong Delta. Tracy did a brilliant job of arranging the itinerary and explaining the arrangements, hotel options etc. and best date choices give Tet festival...she always replying quickly to our questions on WhatsApp. Before the tour Lucy gave us a walk thru' call with advice and answered all our questions. Once we arrived Lucy checked on us everyday and she or others were available 24/7 to help us if needed. The holiday was brilliant and when we had a minor hotel problem, Lucy solved straightaway. Totally trustworthy company and Lily's should be proud, and are lucky, to employ such great people with 110% customer care. We know there are many others there too..we met Annie a couple of times and she was so helpful and welcoming, as was Rosie. They all made a 30th wedding anniversary so memorable and we don't hesitate recognising them... Well done Lily's ️

We booked a tour with food tour, Ninh Binh, Ha long bay, Hoi an. We were satisfied of the reactivity of the agency, kindness and understsnding of the staff. Thank you for the birthday cake of my son