Ha Noi

If you want a professional company for luxury accommodation I visited Vietnam on February 14th for 8 days and this tour company was chosen and it was a very good choice. Our days in Vietnam went smoothly thanks to the wonderful employee Mina as if she was with us on the trip! She communicated and coordinated between hotels, drivers and tour guides. She was absolutely wonderful. As for the selection of hotels and the itinerary, it was the employee Tony. The hotels were luxurious and carefully selected. A company with these employees should succeed. We left Hanoi with beautiful memories that will never be forgotten. I definitely recommend this company and dealing with them.

Our family decided to visit Vietnam this year after having an amazing trip to Thailand a few years back. We instantly fell in love with South East Asia and were determined to go back and continue exploring. In Thailand we planned our itinerary but this trip after a little searching wanted to maximize our time and decided to use a travel agency to helpnwoth our itinerary. In true Google fashion after doing a little searching a random add popped up on our Facebook account for Lilly's Travel Agency, which is based out of HaNoi, Vietnam. They were offering some incredible deals, so after vetting them by reading others reviews we jumped in and booked a 14 day tour with them. This turned out to be the best decision we could possibly make! The itinerary that they planned was absolutely epic for our family of four. This included my wife, myself and our two children, ages 10 and 12. Each day was action packed, starting in Ho Chi Minh and working our way north to Ha Noi. Everything was meticulously planned and executed. Prior to arriving we used WhatsApp to start a thread with one of their agents, Mina, who was assigned to our family. I can honestly say that Mina went above and beyond to keep us in the loop EVERY SINGLE DAY, and to ensure we were taken care of of. Seriously by the end of the trip I felt like Mina become a great friend because she genuinely cared about how we were all doing. Every day she explained our itinerary with all the details. Every day we received the sweetest messages from her to see how we were doing. There was a couple instances where we also asked for some last minute changes to our itinerary and she graciously helped us out! I cannot say enough about Mina and the support from their entire team. We had the opportunity to visit their location in Ha Noi and meet Mina in person and it was like meeting a long lost friend. I can't say enough about Lilly's Travel and Mina. Highly recommend them on your trip to Vietnam!

As we began planning our trip to Vietnam we looked into many different travel agencies and were drawn to Lily’s travel because of the options to visit more rural areas of Northern Vietnam like Mai Chau, Pu Luong, and Ninh Binh and customize the length of our stay. From the very beginning Lily’s Travel agents Elena and Mina were very communicative, sending helpful videos and answering any questions we had immediately. Our guide Đoàn was very knowledgeable about the history of the regions we visited which added a lot to our tour. While we enjoyed the more touristy parts of the tour like Ha Long Bay and Ninh Binh, we also felt like Lily’s Travel and Đoàn helped pick out hikes and activities that were more off the beaten path in Mai Chau and Pu Luong. The entire tour was seamless and the travel agency handled all hotel check ins and driver coordination. We would highly recommend booking a trip with Lily’s Travel if you are visiting Vietnam!

Lucy and Doris were the absolute best! They helped me plan a 9 day tour of Ha Giang, sapa, nimh Binh, and LAN Ha bay. They made sure everything was organized to the minute, I didn’t have to worry about a thing. They checked in on me to make sure I was having a great time and made sure all of my needs were met. It was such a pleasure booking my tour with Lily’s travel agency. When I come back I will book with them again!

Thanks to Lily Travel agency for the arrangement and recommendation. Especially Zoey and Gina. They did a very good and caring follow up before, during my trip till i left Hanoi.Accomodation , Day Trip, Local Transfer all well arrange and liaise with good and expwrience tour guide.Thanks again for my my family trip wonderful and memorable.