Ha Noi

I reached out to Lily’s to book a middle and Northern Vietnam tour with specific sights I wanted to see.; Ba Na Hills golden Bridge, Da Nang, Hoi An, Hue and Hanoi. They booked the tours, hotels, guides and transport. All was seamless! I chose mid priced accommodations and all were fabulous. They were within easy walking distance to everything and in the older parts of town which I prefer. I travelled alone and always felt safe often walking the streets alone at night checking out the life in each city. Mia my first contact and Cassie my overseer kept in constant contact ensuring all suppliers - tour companies, drivers etc. were on time and troubleshooted a few minor issues I felt their pricing was excellent value for what I received.

Brilliant Service from Lily's from start to finish! We booked online and via WhatsApp for a tour from Saigon to Hanoi, including excursions to Sa Pa, Ninh Binh, Hanoi Food tour, Halong Bay, Hoi An, Marble Mountain, Ba Na Hills, Cu Chi Tunnels, and Mekong Delta. Tracy did a brilliant job of arranging the itinerary and explaining the arrangements, hotel options etc. and best date choices give Tet festival...she always replying quickly to our questions on WhatsApp. Before the tour Lucy gave us a walk thru' call with advice and answered all our questions. Once we arrived Lucy checked on us everyday and she or others were available 24/7 to help us if needed. The holiday was brilliant and when we had a minor hotel problem, Lucy solved straightaway. Totally trustworthy company and Lily's should be proud, and are lucky, to employ such great people with 110% customer care. We know there are many others there too..we met Annie a couple of times and she was so helpful and welcoming, as was Rosie. They all made a 30th wedding anniversary so memorable and we don't hesitate recognising them... Well done Lily's ️

Lily's travel provides the best tour package in Vietnam. Our tour was of 7 nights and 8 days and it was well arranged by the staff of Lily's travel (Jolie and Lucy). Lucy and Jolie were very supportive all the time and provided the best services for our trip including the comfy stays and airport pickup and transfers. The tour guides were knowledgeable and took us through the rich culture of Vietnam in all the four cities we visited (Ho Chi Minh, Da Nang, Hoi An and Ha Noi). The cruise trip was absolutely amazing covered with the beautiful sightseeing, adventure activities like bamboo boating and kayaking. Special thanks to the staff for providing us the perfect stay with personalized decoration for our honeymoon trip! It made our trip memorable ️ Kudos for the job done by Lucy and Jolie! Thanks a lot!!

We booked a tour with food tour, Ninh Binh, Ha long bay, Hoi an. We were satisfied of the reactivity of the agency, kindness and understsnding of the staff. Thank you for the birthday cake of my son

After a two week group cycling trip that finished in Saigon, we spent a week exploring some of the rest of Vietnam with a tour put together for us by Lilys. Everything was great. Super hotels, interesting tours and punctual drivers. Every evening the Lilys agent would confirm our itinerary for the following day and would check again in the morning that we had been collected and that all was fine. Having been a bit nervous about dealing directly with a Vietnam agent, the experience was superb - a definite five stars. (Our trip was Saigon - Hoi An - Hue - Halong - Hanoi)