Northern Vietnam

We booked our Ha Long Bay overnight cruise and Ninh Binh day trip through Lily’s Travel, including round-trip transport from our hotel in the Old Quarter, and the entire experience exceeded our expectations.From the very beginning, everything was organized professionally. The hotel pickups were punctual, the transfers were comfortable, and the schedules were clearly communicated.The Ha Long Bay overnight cruise was absolutely breathtaking. The scenery was unreal, the cruise was well-managed, the staff were friendly, and everything felt smooth and stress-free. It was truly one of the highlights of our Vietnam trip.Our Ninh Binh day trip was equally memorable — beautiful landscapes, well-planned itinerary, and great coordination throughout the day.A huge thank you to Mina, who supported us throughout the whole process. She was always available to answer questions, quick to respond, and ensured everything went perfectly. Her support and professionalism gave us complete peace of mind during our travels.We genuinely felt taken care of from start to finish. Highly recommended for anyone planning trips to Ha Long Bay or Ninh Binh!

• Recently visited Vietnam for 7 days – the complete land tour was handled by Lily Travels.• Entire tour was very smooth, well-organized, and hassle-free. • Vehicle provided was clean, comfortable, and well-maintained. • Tour guides were humble, knowledgeable, and very well organized. • Food arrangements were good throughout the trip. • No one asked for tips at any point – very professional approach. • Excellent punctuality – if they said 7:00 AM pickup, they arrived exactly at 7:00 AM. • Tour guides were cooperative and always ready to help. • Package price was very competitive and value for money. • Customer support was easily accessible – just one WhatsApp message away. • Special thanks to Cjay Nguyen (Customer Support) and Miss Hana (Sales) for being extremely supportive throughout the tour.

I went on a day trip to Ninh Binh on 20 February 2026, organised by Lily's Travel Agency. My first contact with the company was with Ngan (Amy) who was very friendly and helpful. She put me in contact with Minh who arranged this trip for me at short notice. Mina then dealt with the administration of the trip by providing clear instructions of what to expect from the trip. I really enjoyed this day trip. There was a variety of activities throughout the day with a lovely buffet lunch included. Thank you team for making this day trip possible for me.

Lovely experience from the word go!Po - one of the kindest sweetest wonderful person I dealt with for help on itinerary, evisas, local flights etc etc. Loved every conversation with him. Great chap, give him a good raise he will take you places (Note for Lilys) Lucy - lovely lady who was very proactive with her work, helped us great deal in our airport transfers, Sims, local travels everywhere in Vietnam. Lily Travels for their wonderful work culture that they have nurtured among these young minds. Just fabulous guys, you have given me great memories in Vietnam. People of vietnam are so respectful and gratitude. Im leaving part of me back in Vietnam.

Our Vietnam family holiday became truly unforgettable thanks to Lily’s Travel, Hanoi. From the moment we landed in Ho Chi Minh City until our departure from Hanoi, every detail was thoughtfully planned and flawlessly executed.Our 8-day journey across Ho Chi Minh City, Da Nang, Hoi An, and Hanoi included comfortable hotels, private airport transfers, well-timed group tours, and unique experiences such as the Ba Na Hills cable car ride, Golden Hand Bridge, Fantasyland, Halong Bay cruise ride, Coconut boat ride, and historical Cu Chi Tunnels. Everything ran smoothly, allowing us to relax and enjoy Vietnam’s beauty without any stress. The Lily’s Travel team, led by Mr C’jay, were always prompt, polite, and reassuring in their communication. He responded even after office hours. The tour cost was reasonable and provided excellent value for money. Our appreciation also goes to little Ms Lily, who personally guided us during our Hanoi city tour. Her deep local knowledge, friendly nature, and thoughtful arrangements—including a customised vegetarian lunch—made the experience very special. The visit to Hanoi Train Street was a great fund and Temple of Literature was a historical memory. Car driver Mr Anh Khiem during the Hanoi private tour also deserves appreciation for driving safely within the chaotic traffic in the small streets of Hanoi. It is worthwhile mentioning that the car was technically very good and made in Vietnam. The highlight of the trip was undoubtedly Bana Hills and Fantasyland , where the temperature dropped dramatically to 2°C with strong winds, offering a once-in-a-lifetime experience along with breathtaking views and a well-organised Indian lunch. Best time to visit Vietnam is Nov mid to March. Lily’s Travel didn’t just organise a tour—they created memories. I highly recommend them to anyone visiting Vietnam and looking for a reliable, professional, trustworthy and caring travel partner. I’ll avail myself of their services during my next trip to Vietnam. Very Good job Lily's team, Keep it up.