Vietnam's Leading Destination Manager Company (DMC)
Booking and Payment Policies
Cancellation Policies
Payment Terms Policies
Changing tour program and refund policies
Upon reaching Hanoi, complete the immigration and visa on arrival process at the airport. Meet our driver at the airport and board your transfers to reach the pre-booked hotel.
Complete the check-in procedure at the hotel and get ready to explore this capital city of Vietnam.
Free time for leisure to enjoy Old Quarter to enjoy the bustling local life. This bustling area of narrow streets and alleys is home to literally thousands of small businesses and shopkeepers.
It's a great place to explore with plenty of photo opportunities all around you. Return back to the hotel for an overnight stay.
After getting up and enjoy your tasty breakfast at hotel in Hanoi, be ready to get picked up by our friendly guide then depart for Ninh Binh province. On the way, you will have a short break for 15 – 20 minutes to relax.
Then reach Ninh Binh after approximately 2 hours. You will visit Hoa Lư, ancient capital of Vietnam between 968 and 1010. You have a chance to learn about Vietnamese history in the feudal system under Dinh, Le, and Ly Dynasty.
Then in the middle of day, you will have lunch in the restaurant with a lot of local foods such as goat meat, fish, chicken, fried rice…. Vegetarian foods are always available in the buffet lunch.
After lunch, you will visit Tam Coc by 1.5-hour bamboo boat. You will be surprised by the charming beauty her with paddy fields, river, water, cloud, sky, and a stunning cave system during the boat trip. All make a masterpiece that the Vietnamese people called “Ha Long Bay on land”.
Continue the tour for 45 mins - cycling around the village to discover the life of the local people.
Get back to the bus then leave for Mua Cave (Dancing Cave). Walk up almost 500 steps, you can reach the top of Lying Dragon Mountain & have an amazing panoramic view of Tam Coc from here.
After the tour ends, you will get on the bus to return to Hanoi and drop you off at hotel at Hanoi Old Quarter.
Indulge in a sumptuous breakfast at your hotel and gear up for an exciting excursion to the stunning Halong Bay.
Embark on a fascinating journey through the Red River Delta, where you can witness the day-to-day lifestyle of the Vietnamese villagers. Upon arrival at Halong, hop on board a luxurious cruise ship and receive a warm welcome from the friendly crew members.
In the afternoon, explore some of the hidden gems scattered across the Bay of the Descending Dragon. Get enchanted by the fascinating caves, pristine beaches, picturesque floating villages, and incredible rock formations emerging from the emerald waters.
Relish a delectable lunch on board and enjoy some leisure time. You can learn the art of making spring rolls by attending the chef's cooking demonstration or simply relax and soak in the breathtaking views.
As the sun sets, marvel at the stunning colors painting the sky while lounging on the sundeck of your cruise. In the evening, treat your taste buds to a delicious dinner accompanied by a wide selection of wines and beverages (additional cost for drinks). You can also choose to unwind by watching a movie, go squid fishing or enjoy a drink surrounded by the majestic limestone rocks rising out of the calm waters.
Stay overnight on the luxurious cruise amidst the tranquil and captivating Halong Bay.
Wake up early and enjoy the breathtaking sunrise over the bay while practicing a rejuvenating Tai Chi lesson on the Sundeck. Fuel up for the day ahead with a light breakfast, and later, savor a colorful brunch on the cruise.
Continue your exploration of Halong Bay, sailing across its 2000+ islets and visiting some of its major highlights such as awe-inspiring caves, stunning beaches, and picturesque floating villages. You will have plenty of time to soak up the beauty of this UNESCO World Heritage Site, take stunning photos, and immerse yourself in the tranquility of the surrounding nature.
After the excursion, you will return to the coast of Hanoi, where you will spend the night in the comfort of your hotel in the bustling city. Take some time to relax, unwind, and reflect on the wonderful experiences of your Halong Bay adventure.
Start your day with a scrumptious breakfast at the hotel and bid farewell to the friendly hotel staff. Check out from the hotel and board your comfortable transfer to the airport, where you will embark on your journey back home with a heart full of unforgettable memories and experiences from your amazing Vietnam Tour.
Our Destination expert will be happy to help you resolve your queries for this tour.
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Best price and flexible cancellation policy
Time before departure | Condition | |
| 1 | 30 days prior to arrival date | The deposit will be refunded after deducting cancellation fees applied by related providers such as airlines, ships, railway companies, hotels, etc. according to their cancellation policy (if applicable) |
| 2 | From 29 to 20 days before the arrival date | Cancellation fee of 30% of the deposit for each group/booking, plus cancellation fees applied by related providers such as airlines, boats, railway companies, hotels, etc. according to their cancellation policy (if applicable) |
| 3 | From 19 to 15 days before the arrival date | Cancellation fee of 50% of the deposit for each group/booking, plus cancellation fees applied by relevant providers such as airlines, ships, railway companies, hotels, etc. according to their cancellation policy (if any). |
| 4 | From 14 to 07 days before the arrival date | Cancellation fee of 70% of the deposit for each group/booking, plus cancellation fees applied by related providers such as airlines, ships, railway companies, hotels, etc. according to their cancellation policy (if any). |
| 5 | Less than 07 days before the arrival date, or no arrival | Cancellation fee of 100% of the deposit for each group/booking will apply |
This is a cancellation and program change policy from the company's side. This policy will be supplemented and applied in conjunction with the deposit and payment policies.
Note:
In the event of a refund, the customer will be refunded using the same method of payment. All bank charges and/or deductions of any correspondent bank that may occur, will be charged to the customer's expenses.
If due to force majeure factors such as events that occur objectively, unforeseeably and irreparably despite the application of all necessary measures within the permissible capacity (cancellation of flights, connecting trains, natural disasters, floods, influenza epidemics, earthquakes, etc. war...), the two sides will negotiate and settle it together.
NOTE: Changes can be free up to 3 times, but you will be extra charged for the 4th time please.
Customers are supported in changing the program, getting a refund in case of unexpected events such as natural disasters, storms, or accidents, injuries, food poisoning, etc
Lily's Travel has the right to refuse service changes or the customer will have to pay extra costs. Sales staff will report back after updating information from partners, and customers will have to bear all costs caused by these changes if any.
Based on the spirit of customer service, Lily Travel will provide maximum support for cancellations due to practical needs, but based on the principles outlined. In cases where Lily Travel is able to resell services that customers need to cancel; we will refund customers the amount we resold them for.
The applicable refund amount will be processed within 10-14 business days.
This is the company's cancellation and program change policy. This policy will be supplemented and applied along with policies on deposits and payments.
Additional Note
We booked our family trip in Hanoi, Sapa & Ha Long Bay with Lily’s agency. Everything was so perfect ! From the moment we decided to engaged them to plan... read more
First trip to Vietnam - This is my first trip to Vietnam and based on online recommendation (I think its reddit or trip advisor?), I choose to booked 2D1N tour on Ha Long bay with... read more
Trip to North Vietnam - We booked our whole trip in North Vietnam with Lily’s agency. Everything was PERFECT! They send us a tour program, I had some changes, no problem. The hotels they... read more
Really recommend - Very lovely staff, always quick with answering texts in case of any questions. Had a really good trip!
11 Day, 10 nights from North to South Vietnam. - Absolutely ecstatic with great service of Lily's Travel Agency. Mina, Tim and your team Kudos to you all. We fully enjoyed the 11 day, 10 night holiday. The word is 'Spectacular'. Cheers
Vietnam tour gratitude - I'm grateful to Tim and Mina from Lily's Travel for their outstanding support and service delivered during our tour. From the moment we contacted Lily's, we felt like we were... read more
