Self and wife travelled from 6th to 21st January, 2023 in Vietnam & Cambodia.We took the help from Lily's Travel Hanoi to organise our customized trip.They did it very... read more well.Right from the beginning Mr.Lee communicated with me very professionally and well in time.He gave me all the details and made a program for us.
We must say that his selection of hotels, arrangements of the tour programs,vehicles, guides, and even food(we had some preferences) were excellent. Later stage, Dorris also helped us with all the Informations. Throughout the tour, they were always connected over WhatsApp, and whenever any help/clarifications were sought for pat came the replies.Barring a few small hicups here and there(we had to travel in a small bus from Phnom Pen to Seam Rep and then the guide came about half an hour late), every services were very satisfying.
We are very thankful to Lily's Travel for making our travel enjoyable and recommend any person desirous to visit Vietnam/ Cambodia to rake their help

  The best travel agency ever i deal with them!
Specially Vani she was always with me and supported me in any question..
creating group, follow up and check... read more on you was amazing thing

  Lily’s travel agent provide excellent service. The staff can speak good English and Mandarin. They are reliable.
Highly recommend to anyone who want to travel to Vietnam Hanoi and Ho... read more Chi Ming !

Special thanks to dearest Cat and Van. They helped us a lot. They are considering , hardworking ladies. With their services ,I have a wonderful and adventure time in Vietnam. ️

  We booked a 3-day cruise and a 3-day motortrip in Sapa. It was amazing!! I really recommend Lily's Travel Agency! They are really the kindest persons on earth, Tim in... read more particular! He helped us with literally everything. Every single detail he arranged for us. When I had a question he responded immediately. Our trip was so relaxed because of him. He really took good care of us! We even got a little gift from the agency. I recommend them 100%. They give very good advice, they offer quality tours, they are always reachable and are very helpful.

  We planned and booked our 20-day holiday in Dec through Lily's Travel. From star to finish, their service was exceptional. We had to do quite few last minute changes in... read more our itinerary because both of us got sick unexpectedly in the middle of our trip. Tracey was my angel on call, She was always there for us, and we couldn't thank her enough for the support she provided. I would recommend Lily's Travel to anyone thinking traveling in Vietnam. Once we arrived, we also discovered the prices Lily's travel had obtained for us were locally competitive as well.

  Our relationship with Lily's, and Vani in particular, started several months before our trip and they were with us every step of the way. No question went unanswered, and almost... read more all had an immediate response. On arrival in Hanoi my wife and I popped into Lily's and were able to meet Vani and other staff members in person. We were overwhelmed with their friendliness and kindness. Both the tours that they arranged for us - a day trip to Ninh Binh and a trekking tour to Sapa - went according to plan. Thank you - trust is indeed more valuable than gold.

  We planned and booked our 20-day holiday in Dec through Lily's Travel. From star to finish, their service was exceptional. We had to do quite few last minute... read more changes in our itinerary because both of us got sick unexpectedly in the middle of our trip. Tracey was my angel on call, She was always there for us, and we couldn't thank her enough for the support she provided. I WOULD RECOMMEND LILY 'S TRAVEL TO ANYONE THINKING TRAVELLING IN VIETNAM. ONCE WE ARRIVED IN VIETNAM, WE ALSO DISCOVERED THE PRICES LILY'S TRAVEL HAD OBTAINED FOR US WERE LOV=CALLY COMPETITIVE

  Without hesitation, I very highly recommend Lily’s Travel Agency. We have visited a number of countries throughout the years, and our visit to Vietnam was one of the most memorable.... read more We absolutely loved Vietnam. Lily’s Travel Agency, and the specific agents who assisted us: Vani, Duong, Jade, and Doris were a significant reason for our phenomenal experience in Vietnam. Lily’s Travel Agency far exceeds 5 stars.

Trust
The term “trust” appears in the slogan, and with gratitude I affirm that term adequately describes our experience. From the initial meeting to our return trip home, we had unlimited access to Lily’s Travel Agency. They responded quickly and thoroughly at every turn. We were astounded by the service we received. We traveled from Hanoi, to Hoi An/Da Nang, and then to Ho Chi Minh. In every single city, we had meaningful experiences.

Vani was our primary contact. She was quick to respond to all of our questions, and she checked in with us several times prior to our trip. The service that Vani, the support team, and the overall agency offered definitely exceeded the cost. I truly could not believe the service we received for the price we paid.

Kindness
At every point in the process, we were treated with authentic kindness. I felt I knew Vani so well by the time we arrived at the agency in Hanoi. She and I were thrilled to meet each other. She treated our family as friends through this process. When we return to Vietnam in the future, Vani and Lily’s Travel Agency will be our first point of contact.

Adaptability
There were five of us - my husband, three children (ages 13, 14, & 25) and I. One of our flights was suddenly rescheduled due to a snowstorm in the U.S. That meant a couple of our tours had to be switched around, as well as transportation from the airport, and the immigration service the agency arranged per our request. In a moment’s notice, Vani and the Lily’s Travel team quickly made arrangements to adjust for the new flight, as they changed our tours/transportation. They were so adaptable. We felt as if they genuinely cared about us and our situation. They put our minds at ease. Additionally, we had to change one of our pick-up times within a few hours prior to our departure; within a matter of minutes, the Lily’s Travel team switched the time for us. Their efficiency was unbelievable.

Tours Tailored to Our Interests
Vani asked questions to gain a sense of our preferences. Therefore, her suggestions for tours and places were so well aligned to our interests. The tours were phenomenal. Also, transportation to various activities, as well as to and from multiple airports, was on time and safe (we arrived on two different international flights and had two domestic flights during our stay). Drivers met us in the lobby of our hotels and directly outside the doors of baggage claim at the airports. Our informative, entertaining, and enlightening tours included: the Hanoi food tour, a visit to Ninh Binh, an eco tour and cooking class in Hoi An, and a tour to Ba Na Hills in Da Nang.

  We started planning our travel to Vietnam months in advance. I was visiting first tome Vietnam 18 years ago and already then, I had the feeling the organization from the... read more local travel agent in Spain was expensive and didn't have the chance to personalize the travel. This time I contacted with Lily's Travel Agency due to the positive opinions seen in Tripadvisor.
Since we were very ambitious and were not planning just an excursion, but a full personal package, we were looking for this personal contact that we've got at Lily's Travel from the very beginning.
Quickly we had a first approach through e-mail, two days later we had a zoom meeting and already started making plans, considering we wanted to visit a lot but also have some time at the beach over almost 4 weeks travel.
After some proposals according to our wishes, budget and connections, we defined the destinations, dates, hotels, excursions and transfers. Some days prior to our travel we became a customer number and a whatsapp chat for the last questions and also for the 24/7 contact during our travel.
Everything went really smooth and we had almost no issues during the different stages of the travel. And we a flight or a transfer was delayed for whatever reasons, the people at Lily's Travel was reachable within minutes and the required changes were done quickly and in a professional way.
We made with Lily's Travel excursions, transfers and hotel reservations over 3 weeks and in 9 different destinations in Vietnam and Cambodia.
We want to say thank you to the whole team at Lily's Travel for their professionalism and also for the personal warm welcome when we visited them in Hanoi just after we arrived there.
Many thanks to Vani for the first contacts and specially to Quinn for the continuous support during our holidays. I just can recommend Lily's Travel. You made from our holidays something unforgetable.
We will see us again for sure!!!