We are completing a 10 day tour of Hanoi, Ha Long Bay and Ninh Binh. All of it planed by Mrs Vani of Lily’s Travel in Hanoi, Vietnam. Ever detail... read more has been executed down to the precise minute. I was a little worried from the beginning not knowing anything about a travel agent half way around the world but the professionalism and attention to detail put me at ease. Every driver, guide and office staff, (big shout out to Mia who my daughter and her friend became good friends with immediately) did everything and more than expected. Everyone’s English was excellent. What is amazing is how Mrs. Lily has instilled in every person at the company a desire to check on you every day. Customer service is a lost art in today’s times but not with Lily’s Travel. Book with them and you will be very pleased.

  I have been very pleased with all the suggestions and organization that they did!! The most important thing for me is that they are always active so whenever you message... read more them there are always going to reply.
We spent 11 days in vietnam started from the north all the way to the central and it has been an unforgettable experience.
Also when we met them Doris made us feel like we were home which was really nice of her!
We loved all the activities and we warmly thank them!!

  We started working with Lily’s Travel the minute we thought about going to Vietnam - and we couldn’t imagine our amazing trip without their guidance, local knowledge and kindness. From... read more the first call to learn about our budget, wants and needs, they supported us in planning and facilitating a trip of a lifetime.

We booked 10+ tours through Lily’s Travel, and all accommodation and local transportation. This allowed us to relax and really enjoy our trip by reducing the time, effort and stress that often comes with travelling in a new country where you don’t speak the language. They were always available to answer our questions leading up to and during our stay - no matter the time and topic, and helped us add even more tours last minute to the end of our trip.

At first we were concerned that working with a travel agency would reduce the authenticity of our time in Vietnam, but it was the exact opposite. Vani and Quinny (the amazing staff at Lily’s Travel who we worked with), ensured that we stayed in the right neighborhoods and booked every tour with Vietnamese guides who shared with us their favourite local spots to visit, shop and eat. Our trek in Sapa, especially, allowed us to stay and learn with a local family - while experiencing Vietnam away from the rush of tourists.

When we were in Hanoi, we chose to visit Lily’s Travel to meet Vani and Quinny, and were blown away by their warm welcome including treats and tea. Throughout the trip we were also invited to drop off our luggage at their office during tours, and were even offered showers before heading onto a plane and night train.

We have only been home a couple days, and have already encourage our own friends and family to book their itinerary and tours with Lily’s Travel and hope this review inspires all travellers to Vietnam to do the same!!!

  Emma and Quinny have been amazing helping us plan our trip in Vietnam ! We contacted them a week before our arrival and yet they still managed to meet every... read more requests we had and found us the best tour guides and homestays. Our experience in Vietnam has been great thanks to their help and availability.

  Excellent customer service. Special thanks
to Quinn. Went all the way to vietnam airline to help us when we had problems on checking online.
I recommend them to anybody visiting... read more Hanoi.

  Supremely professional, Lily's Travels were an absolute delight to plan our itinerary with! In particular, Mina and Sunny helped my husband and I have the most wonderful time in Vietnam.... read more They helped us book the 1-night M'Gloria luxury cruise in Halong Bay and transfers from Hanoi and to our Airbnb in Ninh Binh. We got a special welcome and shelter in the office to kill time after our early flight and 2 PM check-in in Hanoi. They are very warm and welcoming. Will definitely use their services again. Highly recommend!

  We booked the entire 11 days Vietnam trip via Lily's travel agency. They were very professional, prompt, detailed and did an overall very good job in answering all our queries... read more regarding the trip, hotels, sight seeing spots, commute time and costs. The overall package cost was quite reasonable and saved us a lot of hassle.

We booked private tours in majority of the places and the English speaking tour guide, cars, drivers, etc were always on time and did their best to ensure we have a safe and pleasant trip.

We paid a booking amount advance online and the balance after landing in Ha noi.

Miss Emma and Miss Mina from Lily's travel agency were coordinating with us over a WhatsApp group throughout the booking process and also during the trip. They are very informative and also shared a list of things to do, items to carry, places to find vegetarian food. They shared a very detailed itinerary and updated it based on our preferences.

All the hotels, cars, buses during the trip were very premium and comfortable.

We highly recommend their service.

  It was our first trip ro Vietnam and on a recommendation of a friend, we booked our travel itinerary with Lily's Travel. We were a little skeptical at first as... read more everything was booked online and we had no idea how the trip would be. But Tracy and Mina were very helpful in taking care of our every need and making sure that our travel was fun and comfortable. They made sure that all our requests were looked after well. The itinerary was well organised and the guides that they allotted us were well versed in their work. All in all, we had a wonderful time in vietnam, thanks to Lily's Travel, and a special thanks to Tracy and Mina.

  We (group of 8) started interacting with Lily’s travel as per a friend’s suggestion. After few messages and finalising the itinerary. We thought of planning a partial tour with them.... read more Thanks to Tracy, she made sure the trip was planned as per our liking. Before we left for Nam, we were put in touch with Lucy, who was a part of support team.
Both were prompt in sharing details of the tour and answering any and all queries. I have to add this, coming from India, we were not used to such friendly tour operators, we couldn’t believe the hospitality we received. Their attitude did not just make us comfortable but it made us trust the people of Viet Nam

Lily’s travel helped us with
Pickup from hanoi airport to our hotel and back to hanoi airport
Cab to nin bhin
Ha long bay tour
Ba na hills tour
And pick up from da nang to our hotel

Lucy and Tracy even invited us to their office in Hanoi. It was great meeting them. They definitely know how to help you explore Viet Nam.

Definitely worth booking with them.

PS: the Tornado Coffee shop opposite to Lily’s travel is a must visit in Hanoi