Booked a 2D1N trip to Sapa with Tracy. She's a very thoughtful person and was able to answer my questions through WhatsApp a couple of months even before I flew... read more into Hanoi.

Many donkey years ago when I came to Vietnam, we had to be very careful of scammers all trying to cheat tourist money. But with good reviews on TripAdvisor nowadays, I was confident this time round to engage the right agency.

From the taxi airport to the VIP bus booking to getting a guide in Sapa, I was in pretty good hands. The pricing was very reasonable, and more importantly the service providers were all good.

I was able to feel the warmth and positivity from the whole Lily Agency's staff from Tracy, Elena, Wendy, James, etc. There was free water, free food, free beer (!), shower facilities etc.

If I ever come to Vietnam, Lily and Tracy would be my only choice. No regrets.

  I had a wonderful time in Sapa! This is the 2nd time I have engaged the services of Lily’s travel.

I am still very impressed with the level... read more of service that the Lily’s travel team provided. Everyone is friendly and helpful, especially Duong who checked with me throughout my trip ensuring my safety as I travelled alone. He responded quickly when I encountered communication issues with the driver who was unable to understand English, finding my way to the hotel, etc.

The tour guides Mao, Ker and Ca and the taxi driver also named Duong, arranged by Lily’s Travel are all very kind and helpful too, adding more colours to my trip!

I am thankful and appreciate the hard work committed in building the trust between the agency and their customers. I highly recommend Lily’s travel for their dedication to service.

Stella

  Approached Lily’s Travel Agency after seeing many good reviews on them and was assigned with Vani to plan my 9D8N trip in Vietnam. Did a 3D2N Sapa, 2D1N Halong Bay... read more Cruise and a day trip to Ninh Binh with them. Can’t express how grateful I am to Vani for getting me such good deals and I really thoroughly enjoyed myself for all 3 tours booked with them. Will definitely approach them again when I am back in Vietnam 🙂