I booked the Ha Long Bay Cruise, Cu Chi Tunnel & Mekong Delta through Lily's travel agency. Not only i got the best price comparatively, but they were all so... read more sweet and professional. Especially, Emma, who was always just a call away whenever we needed any information. We're even more grateful to Emma because in a country like Vietnam where you face the language barrier, she made things so smooth for us and helped us a lot. And they gifted us some chocolates too 🙂

  One of the best experience that I have had with travel agencies! As it was a local travel agency, we were not expecting much at the start, but the staffs... read more were all very friendly, and level of English was sufficient.

We were there looking for last minute arrangement, and despite the tall requirements, they were able to provide us with the best possible option there is. They also provide resting room for those that wait to wash up and have time to kill before their next plan.

We would like to specially mention Tim, as he provided us with all the service and assistance to make our trip a memorable one!

  I bought a flight ticket with this travel agency. The one who helped me was Emma. She really try to find the best ticket regarding schedule and price. She also... read more recommend which airline have the best deal at that moment. Not only that, she also arrange my transport to the airport with a comfy limo car that pick me up at my hotel. She really try to make sure that my flight will be hassle-free. Moreover, she offer to help me find a motorbike rental and keep in contact to remind me when i should leave for the airport. Superb service by Emma from Lily's Travel 🙂

  I was very skeptical while booking my trip with them as I was in India and they were at Vietnam. Not knowing and trusting them from day 1 was quite... read more a tension for me.

But soon after few communications , I was assured and relaxed that I was in the right hands.

Sunny kept me in SUnny Good Hands at all through out my trip...

I am really blessed that I have been in touch with this wonderful team for trip to Vietnam...

  We, a group of 6 from Malaysia, took a 10D/9 N tour with Lily travel from 16/11/22 to 25/11/22. All I can say is excellent service.
Lily... read more , the boss always sees to our needs and responded to our needs immediately.
Her staff are also very helpful.
I highly recommend this tour company to all those who want to travel to Vietnam.
The price is very reasonable. We really enjoyed ourselves. Tqtq Lily and those involved.

Love
Lee Lay chu

  Lily’s Travel help me to plan my trip in Hanoi with no worry at all. Their services are good, Staffs are helpful and very friendly. I will recommend this Travel... read more Agency to anyone of you. If you guys are planning to visit Hanoi.

  Excellent customer service by Lily's from start to end.

I was attended to by Emma who customized my tours, and was very easily contactable before and during my trip.... read more />
Here's a list of the good points:
- Arranged the end of my Sapa tour such that I could safely reach the airport with enough lead time so that I wouldn't be late for my return flight home
- Highlighted to me that some parts of Ninh Binh aren't great to sightsee in November due to off-season of harvest, hence offered a different route
- Arranged to have one of her other staff, Wendy, for a video call before I flew to Vietnam. Wendy talked me through the itinerary in great detail to make administrative matters easier to understand
- On-site at Lily's office in Hanoi: offered luggage deposit, even has a shower area (towels also provided!) for travellers who are transiting between checking out of their hotels and starting their tours with the agency.
- Emma checked in on me (outside of her working hours) to ensure I was safely handed over to my local guide in Sapa
- I had initially planned for my Sapa tour to include 1 night in the homestay and 1 night in the hotel. However, I was allowed to do a last-minute amendment to spend both nights in the homestay instead without incurring additional costs! Fuss-free from Emma who got it settled within a few minutes!
- Agency and homestay hosts/guides seem to have good rapport with each other.

I was recommended by my friend to approach Lily's for my travel needs, and they have definitely exceeded my expectations. They will be the first agency that I will approach if I visit Vietnam again. Fantastic!

  Elena assisted me to customize a tour to Hanoi, Sa Pa, Ninh Binh and Lan Ta Bay. She was responsive on WhatsApp, speaks and write well in English. Very flexible... read more and accommodating to provide value added service, ie arranged transport from bus interchange to the hotel at Hanoi after bus return from
Sa Pa. Duong, the customer service support was also very accommodating, helped arrange transfer of my luggage’s between Hanoi hotels in the old quarters, provided dinning options that are frequented by the locals. Lilys travel had excellent tie ups and partnerships with local guide/ drivers at Sa Pa, Chew and Duong. They are sincere and hospitable, making the difference between a good trip and a memorable one! Also, Bao, the guide for Ninh Binh was very entertaining, again making our trip very enjoyable!! A slight hiccup between sales, Elena and customer service, Duong as at times I felt that info was not properly communicated making me feel insecure. However, the slight miscommunications were always resolved eventually. Overall, I am impressed with the service level and will certainly recommend my friends to use lilys travel!

  We took Ha Long day tour and 2 days Sa Pa tour. We also booked 1 day tour to Hue (starting in Da Nang).
Everything regarding the Lily’s travel... read more agency was very well done. Good priced and all details requested were accomplished with great friendliness and attention. Especially Mrs Emma was efficient and friendly throughout the communication and always available for our questions. Thank you.