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Best Recommended Vietnam Tours 2025 for Private & Small Group Packages

Seeking an unforgettable holiday in Vietnam and finding a trusted local travel agent? Check out our best packages and get exclusive offers.

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9.8
Limited Offer
Places: Ho Chi Minh - Mekong Delta - Cu Chi Tunnel - Hoi An - Da Nang - Sapa - Ninh Binh - Hanoi - Ha Long Bay
Theme: Family
  • Gastronomic & Cultural Immersion
    Indulge in Hanoi’s famous street food, take part in a hands-on cooking class in Hoi An, and enjoy fresh seafood while cruising through Halong Bay’s emerald waters Seamless & Comfortable Travel
    From private airport transfers to luxury cruises, modern transportation ensures a hassle-free and smooth experience throughout Vietnam.
  •  Breathtaking Landscapes & Outdoor Adventures
    Kayak in Halong Bay, cycle through Ninh Binh’s serene countryside, explore hidden caves, and take in panoramic views from the Golden Bridge.
  •  Expert Guides & Personalized Service
    Our English-speaking guides bring history and culture to life with engaging storytelling, ensuring an enjoyable and customized journey for every traveler.
  • High Safety & Quality Standards
    All activities, from city tours to outdoor excursions, are conducted with professional supervision and well-maintained equipment, guaranteeing a safe and relaxing experience.

Form USD

Original price was: $1,209.Current price is: $930.

/ Adult
9.6
Exclusive Tour
Places: Hanoi - Ha Long - Ninh Binh - Da Nang - Hue - Hoi An
Theme: Couple, Friend
  • Gastronomic & Cultural Immersion
    Indulge in Hanoi’s famous street food, take part in a hands-on cooking class in Hoi An, and enjoy fresh seafood while cruising through Halong Bay’s emerald waters.
  • Seamless & Comfortable Travel
    From private airport transfers to luxury cruises, modern transportation ensures a hassle-free and smooth experience throughout Vietnam.
  • Breathtaking Landscapes & Outdoor Adventures
    Kayak in Halong Bay, cycle through Ninh Binh’s serene countryside, explore hidden caves, and take in panoramic views from the Golden Bridge.
  • Expert Guides & Personalized Service
    Our English-speaking guides bring history and culture to life with engaging storytelling, ensuring an enjoyable and customized journey for every traveler.
  • High Safety & Quality Standards
    All activities, from city tours to outdoor excursions, are conducted with professional supervision and well-maintained equipment, guaranteeing a safe and relaxing experience.

Form USD

Original price was: $818.Current price is: $629.

/ Adult
9.6
Best Value
Places: Hanoi - Ninh Binh - Ha Long - Da Nang - Hue - Ho Chi Minh City - Siem Riep
Theme: Couple, Friend
  • Diverse & Thrilling Experiences
    Cycle through the stunning landscapes of Ninh Bình, cruise through the limestone karsts of Halong Bay, zip through Saigon’s streets on a Vespa, and explore the mystical ruins of Angkor Wat at sunrise.
  •  Seamless & Comfortable Travel
    With private airport transfers, domestic flights, and high-quality accommodations, enjoy a stress-free adventure from Vietnam’s bustling cities to Cambodia’s ancient wonders.
  •  Cultural Immersion & Local Connections
    Indulge in Hanoi’s street food, take a hands-on cooking class in Hoi An, visit floating markets in the Mekong Delta, and experience traditional Apsara dance in Siem Reap.
  • Expert Guides & Personalized Service
    Our passionate, English-speaking guides offer fascinating historical insights, seamless logistics, and tailored recommendations to make your trip unique and memorable.
  • High Safety & Comfort Standards
    All activities, from kayaking to cultural tours, are conducted with professional supervision and well-maintained equipment, ensuring a secure and enjoyable journey.

Form USD

Original price was: $1,390.Current price is: $1,069.

/ Adult
9.8
Exclusive Tour
Places: Hanoi - Sapa - Ha Long - Da Nang - Hoi An - Hue - HCM - Siem Riep
Theme: Couple, Friend
  • Diverse Landscapes & Immersive Experiences
    Experience Vietnam’s contrasts—kayak in Halong Bay, trek through Sapa’s rice terraces, explore the ancient ruins of My Son, and snorkel in Phu Quoc’s crystal-clear waters.
  •  Seamless & Comfortable Travel
    Enjoy well-organized domestic flights, private transfers, and high-quality accommodations, ensuring a hassle-free journey from bustling Hanoi to the peaceful beaches of Phu Quoc.
  • Rich Cultural & Historical Insights
    Discover Hue’s Imperial City, learn about the ancient Cham civilization, visit Hanoi’s historic streets, and experience the traditions of local ethnic groups in Sapa.
  • Expert Local Guides & Personalized Service
    Our knowledgeable, English-speaking guides provide engaging storytelling, cultural insights, and seamless logistics, making every stop along the way meaningful and enjoyable.
  • Safety & High-Quality Standards
    From trekking adventures to island hopping, all activities are conducted with professional supervision and high safety standards, ensuring a smooth and worry-free experience.

Form USD

Original price was: $1,345.Current price is: $1,035.

/ Adult
9.8
Top Rated
Places: Hanoi - Ha Long - Da Nang - Hoi An - Ho Chi Minh City - Siem Reap
Theme: Couple, Family, Friend
  • Diverse & Unforgettable Experiences
    From cruising Halong Bay and walking the Golden Bridge to exploring Cu Chi Tunnels, navigating the Mekong Delta, and witnessing sunrise over Angkor Wat—every moment is designed for exploration and wonder.
  • Seamless & Comfortable Travel
    Enjoy private airport transfers, domestic flights, speedboat rides, and well-organized transportation to ensure a smooth and hassle-free journey between Vietnam and Cambodia.
  • Cultural Immersion & Local Connections
    Taste Hanoi’s best street food, experience the floating markets of the Mekong, visit Khmer villages, and learn the rich history behind Angkor’s ancient ruins.
  • Expert Local Guides & Personalized Service
    Our professional, English-speaking guides provide in-depth storytelling and smooth logistics, making your journey engaging, insightful, and worry-free.
  • Safety & High-Quality Standards
    From well-maintained vehicles to expert-led cultural and adventure activities, every aspect of the trip prioritizes safety, comfort, and unforgettable experiences.

Form USD

Original price was: $2,137.Current price is: $1,644.

/ Adult
9.8
Top Rated
Places: Hanoi - Ha Long - Sapa - Da Nang - Hoi An - Phu Quoc
Theme: Couple, Family, Friend
  • Diverse Landscapes & Immersive Experiences Experience Vietnam’s contrasts—kayak in Halong Bay, trek through Sapa’s rice terraces, explore the ancient ruins of My Son, and snorkel in Phu Quoc’s crystal-clear waters.
  • Seamless & Comfortable Travel Enjoy well-organized domestic flights, private transfers, and high-quality accommodations, ensuring a hassle-free journey from bustling Hanoi to the peaceful beaches of Phu Quoc.
  • Rich Cultural & Historical Insights Discover Hue’s Imperial City, learn about the ancient Cham civilization, visit Hanoi’s historic streets, and experience the traditions of local ethnic groups in Sapa.
  • Expert Local Guides & Personalized Service
    Our knowledgeable, English-speaking guides provide engaging storytelling, cultural insights, and seamless logistics, making every stop along the way meaningful and enjoyable.
  • Safety & High-Quality Standards
    From trekking adventures to island hopping, all activities are conducted with professional supervision and high safety standards, ensuring a smooth and worry-free experience.

Form USD

Original price was: $1,232.Current price is: $948.

/ Adult
9.6
Limited Offer
Places: Ho Chi Minh City - Cu Chi Tunnel - Mekong Delta - Da Nang - Hoi An - Hanoi - Ninh Binh - Sapa - Ha Long
Theme: Friend
  • Diverse & Exciting Activities
    Explore the Cu Chi Tunnels, cruise through the Mekong Delta, ride a vintage Vespa in Saigon, trek through Sapa’s rice terraces, kayak in Halong Bay, and experience the vibrant nightlife of Hanoi.
  • Seamless & Comfortable Travel
    From luxury cruises to scenic train journeys and private transfers, every aspect of this trip is designed for ease and comfort, ensuring a smooth experience across Vietnam.
  • Authentic Cultural & Local Experiences
    Enjoy a Hanoi street food tour, learn traditional cooking in Hoi An, visit hill tribe villages in Sapa, and explore ancient temples and caves in Ninh Binh.
  • Expert Local Guides & Personalized Service
    Our knowledgeable, English-speaking guides ensure fascinating storytelling, seamless logistics, and curated recommendations to make your journey unique and stress-free.
  • High Safety & Quality Standards
    All adventure activities, from trekking to kayaking and motorbike tours, are conducted with professional supervision and well-maintained equipment, ensuring a safe and enjoyable experience.

Form USD

Original price was: $1,088.Current price is: $837.

/ Adult
9.6
Limited Offer
Places: Hanoi - Ha Long - Ninh Binh - Da Nang - Hue - Hoi An
Theme: Family
  • Immersive & Interactive Family Experiences
    Learn to cook Vietnamese dishes in Hanoi, kayak through Halong Bay, cycle in Ninh Bình, and make traditional lanterns in Hoi An—fun for both kids and adults!
  • Seamless & Comfortable Travel
    With private airport transfers, high-quality accommodations, and well-planned itineraries, your family can enjoy Vietnam stress-free, moving smoothly from one destination to another.
  • Cultural & Historical Insights
    Explore the Imperial City of Hue, visit ancient temples in My Son, cruise the historic waters of Halong Bay, and learn about Vietnam’s past in the capital, Hanoi.
  • Expert Guides & Personalized Service
    Our knowledgeable, English-speaking guides make history come alive while ensuring an engaging, child-friendly experience tailored to your family’s interests.
  • Safety & High-Quality Standards
    From luxury cruises to kid-friendly excursions, we prioritize safety and comfort, ensuring an enjoyable and worry-free journey for all family members.

Form USD

Original price was: $851.Current price is: $655.

/ Adult

A dynamic mix of adventure, history, and breathtaking nature

9.8
Best Value
Places: Hanoi - Ha Long - Ninh Binh
Theme: Couple
  • Insightful and Dedicated Guides
    Accompanied by experienced guides, you’ll not only explore but also gain a profound understanding of the history, culture, and people of each destination.
  • Comfortable and Peaceful Accommodations
    Relax in comfortable hotels that balance modern convenience with tranquil surroundings, offering you a perfect retreat after each day’s adventures.
  • Dynamic and Diverse Itinerary
    From an exciting Vespa tour through Hanoi’s Old Quarter to a luxury cruise in Ha Long Bay and a serene bamboo boat ride through Tam Coc – every stop is a unique and unforgettable experience.
  • Refined Local Cuisine
    Delight in Northern Vietnam’s culinary highlights with traditional dishes like bun cha, fresh seafood, and Ninh Binh’s renowned goat specialties.
  • Modern and Safe Transportation
    Travel in new, well-equipped vehicles with professional drivers, ensuring a safe, comfortable, and timely journey throughout your adventure.

Form USD

Original price was: $550.Current price is: $423.

/ Adult

A romantic retreat blending vibrant cities with peaceful countryside

9.6
Exclusive Tour
Places: Hanoi - Ha Long - Ninh Binh - Mai Chau - Pu Luong
Theme: Couple
  • Dedicated and Knowledgeable Guides
    Journey with experienced guides who bring each destination to life, revealing the rich culture and history of every stop along the way.
  • Accommodations in Harmony with Nature
    Enjoy restful nights in premium hotels and homestays that offer ultimate relaxation and seamlessly blend with the natural surroundings.
  • Rich and Diverse Itinerary
    From Hanoi’s Old Quarter and the natural wonder of Ha Long Bay to the serene countryside of Ninh Binh and the majestic mountains of Mai Chau and Pu Luong – every destination tells its own unique story.
  • Distinctive Local Cuisine
    Savor the flavors of Northern Vietnam with specialties like Ninh Binh goat, Ha Long seafood, and Mai Chau’s rice wine, creating an unforgettable culinary journey.
  • Modern and Comfortable Transportation
    Travel in style and safety with new, well-equipped vehicles, ensuring a smooth and enjoyable journey across every road.

Form USD

Original price was: $745.Current price is: $572.

/ Adult

A romantic journey blending breathtaking nature and rich local culture.

9.8
Best Value
Places: Hanoi - Ha Long - Ninh Binh - Mai Chau - Pu Luong
Theme: Couple
  • Experienced and Dedicated Guides
    Accompanied by knowledgeable guides, you’ll uncover fascinating stories and build meaningful connections with each destination.
  • Cozy and Comfortable Accommodations
    Relax in accommodations that blend modern comfort with nature’s harmony, offering you ultimate relaxation throughout your journey.
  • Diverse and Enriching Itinerary
    From Hanoi’s Old Quarter and Ninh Binh’s heritage sites to the natural wonder of Ha Long Bay, the serene charm of Mai Chau, and the mountainous beauty of Pu Luong – each day tells a new story.
  • Unique Local Flavors
    Savor the distinctive culinary delights of Northern Vietnam, from Ninh Binh goat and Ha Long seafood to traditional Thai dishes in Mai Chau.
  • Modern and Comfortable Transportation
    Travel in safety and style with new, high-quality vehicles, ensuring a smooth and enjoyable journey along every road.

Form USD

Original price was: $682.Current price is: $525.

/ Adult

Ideal for couples who love both mountain adventures and seaside escapes.

9.6
Exclusive Tour
Places: Hanoi - Ha Long - Ninh Binh - Sapa
Theme: Couple
  • Passionate and Professional Guides
    Our expert guides, driven by enthusiasm, bring each destination to life with vivid cultural stories, forging a deep connection to the places you visit.
  • Comfortable Accommodations
    Every night spent in thoughtfully designed hotels or homestays ensures maximum relaxation and comfort, recharging you for another day of exploration.
  • A Journey of Diverse Experiences
    From the historic streets of Hanoi, the majestic natural landscapes of Ninh Binh, the world wonder of Ha Long Bay, to the summit of Fansipan in Sapa – each stop is an unforgettable highlight.
  • Unique Regional Cuisine
    Indulge in flavorful regional specialties like Ninh Binh goat, fresh seafood from Ha Long Bay, and bamboo rice from Sapa, all prepared with the freshest ingredients.
  • Modern and Safe Transportation
    Travel in comfort and safety with state-of-the-art vehicles and premium cabin buses, ensuring every leg of your journey is smooth and inspiring

Form USD

Original price was: $775.Current price is: $596.

/ Adult

Experience Vietnam’s best landscapes, from emerald bays to misty mountains.

9.6
Best Seller
Places: Hanoi - Ha Long - Ninh Binh - Sapa
Theme: Couple
  • Relaxing Accommodations
    Unwind in comfortable hotels and homestays designed to provide maximum comfort after each day of exploration.
  • Diverse and Enriching Itinerary
    From the heritage-rich beauty of Ninh Binh and the world wonder of Ha Long Bay to the majestic peak of Fansipan in Sapa, every destination leaves an unforgettable mark.
  • Distinctive Cuisine
    Savor the rich regional flavors of dishes like Ninh Binh goat, fresh seafood from Ha Long Bay, and bamboo rice from Sapa.
  • Modern and Comfortable Transportation
    Travel safely and conveniently with modern vehicles, luxury buses, and top-notch transportation to ensure a seamless and enjoyable journey.
    Dedicated Guides
    Our experienced guides will captivate you with inspiring stories about the history and culture of each region.

Form USD

Original price was: $713.Current price is: $549.

/ Adult

A compact itinerary for families to explore culture and stunning landscapes.

9.6
Easy Getaway
Places: Hanoi - Ha Long Bay - Ninh Binh
Theme: Family
  • Dedicated Guides
    Our seasoned guides will accompany you, offering deeper insights into the history, culture, and natural beauty of each destination.
  • Relaxing Accommodations
    Unwind at comfortable hotels where you can enjoy warmth, coziness, and absolute relaxation after each day’s adventures.
  • Vibrant and Diverse Itinerary
    From the bustling Old Quarter of Hanoi to the natural wonder of Ha Long Bay and the serene charm of Ninh Binh’s countryside, every stop is a memorable experience.
  • Rich Local Cuisine
    Savor iconic dishes like Hanoi’s pho, fresh seafood from Ha Long Bay, and the renowned Ninh Binh goat, all offering a true taste of the region.
  • Modern and Safe Transportation
    Travel in state-of-the-art, comfortable, and safe vehicles, ensuring a smooth and enjoyable journey throughout.

Form USD

Original price was: $468.Current price is: $390.

/ Adult

A customized journey through Southern Vietnam, combining vibrant city life, cultural heritage, and island relaxation.

9.5
Best Value
Places: Ho Chi Minh City - Cu Chi Tunnel - Mekong Delta - Phu Quoc
Theme: Family
  • Luxurious and Comfortable Accommodations
    Unwind in premium hotels and resorts that provide the ultimate comfort and convenience throughout your journey.
  • Diverse and Exciting Itinerary
    Discover the historical Cu Chi Tunnels, the colorful Cai Rang floating market, and the famous four islands of Phu Quoc, complete with coral snorkeling and breathtaking sunsets on a cable car ride.
  • Authentic and Flavorful Cuisine
    Savor Southern specialties like grilled snakehead fish, Mekong Delta hotpot, and fresh seafood in Phu Quoc – each dish a culinary adventure to remember.
  • Modern and Safe Transportation
    Travel in comfort with modern vehicles, high-speed boats, and cable cars, ensuring a seamless and enjoyable experience across every destination.
  • Dedicated and Professional Guides
    Travel with experienced guides who will immerse you in the rich history, unique culture, and vibrant life of Southern Vietnam.

Form USD

Original price was: $789.Current price is: $658.

/ Adult

An adventurous route through the mountains of Northern Vietnam, featuring trekking, ethnic culture, and breathtaking landscapes.

9.9
Exclusive Tour
Places: Hanoi - Sapa - Ha Giang
Theme: Couple
  • Rich and Adventurous Itinerary
    Trek through the iconic terraced fields of Sapa, marvel at the breathtaking passes of Ha Giang like Ma Pi Leng, and explore the serene beauty of the Nho Que River.
  • Distinctive Regional Cuisine
    Savor traditional Northwest specialties such as bamboo rice, smoked meat, and unique ethnic dishes rich in local flavors.
  • Modern and Safe Transportation
    Enjoy a smooth and secure journey with cabin buses, limousines, and specialized vehicles designed for comfort and safety on every road.
    Passionate and Experienced Guides
    Travel with skilled guides who will inspire you with captivating stories of culture and history at each destination.
  • Nature-Immersed Accommodations
    Relax in cozy homestays and comfortable hotels that blend seamlessly with the majestic landscapes of Northwest Vietnam.

Form USD

Original price was: $605.Current price is: $466.

/ Adult

A balanced journey blending culture, nature, and scenic cruises.

9.8
Places: Hanoi - Ha Long - Ninh Binh
Theme: Couple
  • Dedicated and Knowledgeable Guides
    Our seasoned guides will bring history and culture to life with vivid and captivating stories at every destination.
  • Comfortable Accommodations
    Relax in carefully selected hotels offering warmth and comfort throughout your journey.
  • Rich and Diverse Itinerary
    Experience the bustling charm of Hanoi’s Old Quarter, marvel at the world wonder of Ha Long Bay, and immerse yourself in the poetic beauty of Ninh Binh’s natural landscapes.
  • Distinctive Local Cuisine
    Savor traditional dishes like Hanoi’s bun cha, fresh seafood from Ha Long Bay, and Ninh Binh’s mountain goat, each dish offering a unique and memorable taste of the region.
  • Modern and Convenient Transportation
    Travel in comfort and safety with modern vehicles, high-quality boats, and premium transport options, ensuring a seamless journey on every route.

Form USD

Original price was: $466.Current price is: $359.

/ Adult

A perfect mix of mountains, heritage sites, and stunning bay views.

9.7
Limited Offer
Places: Hanoi - Ha Long - Sapa - Ninh Binh
Theme: Family
  • Passionate and Experienced Guides
    Travel with knowledgeable guides who will immerse you in the rich history, culture, and vibrant stories of each destination, from Sapa to Ha Long Bay.
  • Comfortable and Unique Accommodations
    Relax in carefully selected hotels and homestays that blend comfort with the distinctive charm of each region.
  • Rich and Diverse Itinerary
    Discover the ancient charm of Hanoi, marvel at the world-renowned beauty of Ha Long Bay, conquer the majestic Fansipan, and admire the poetic landscapes of Ninh Binh.
  • Distinctive Local Cuisine
    Savor iconic dishes such as Ninh Binh goat, fresh seafood from Ha Long Bay, and Sapa’s bamboo rice – each dish a delightful expression of regional flavors.
  • Modern and Safe Transportation
    Travel with ease and safety in modern vehicles, luxury cabin buses, and high-quality cruise ships, ensuring a comfortable journey on every route.

Form USD

Original price was: $824.Current price is: $634.

/ Adult

An enriching journey with cultural highlights and breathtaking landscapes.

9.7
Exclusive Tour
Places: Hanoi - Ninh Binh - Ha Long - Sapa
Theme: Family
  • Dedicated and Knowledgeable Guides
    Professional and deeply insightful guides will immerse you in the rich culture and history of each destination, making every story come alive.
  • Comfortable Accommodations
    Stay in well-appointed hotels and cozy homestays that offer the perfect relaxation after each day of exploration.
  • Diverse and Captivating Itinerary
    From the bustling streets of Hanoi’s Old Quarter, the natural wonders of Ha Long Bay, and the serene beauty of Ninh Binh, to the challenging treks in the majestic mountains of Sapa – every day is an unforgettable adventure.
  • Rich and Unique Cuisine
    Savor regional delicacies like Ninh Binh goat, fresh seafood from Ha Long Bay, and flavorful traditional dishes from the Northwest highlands.
  • Modern and Safe Transportation
    Travel in comfort and safety with state-of-the-art vehicles, luxury cabin buses, and reliable transport options, ensuring a seamless and enjoyable journey throughout.

Form USD

Original price was: $675.Current price is: $520.

/ Adult

Explore Hanoi in style on a Vespa, then relax in Halong and Ninh Binh.

9.6
Easy Getaway
Places: Hanoi - Ha Long - Ninh Binh
Theme: Family, Friend
  • Passionate and Expert Guides
    Our experienced guides will take you on a journey through fascinating stories of history and culture, creating unforgettable memories at every destination.
  • Comfortable Accommodations
    Relax in carefully selected hotels and resorts, ensuring optimal comfort and relaxation throughout your journey.
  • Dynamic and Diverse Itinerary
    Enjoy an exciting Jeep tour in Hanoi, paddle through lush rice fields in Tam Coc, and cruise on the majestic Ha Long Bay – each experience offering a unique perspective.
  • Rich and Authentic Local Cuisine
    Delight in the robust flavors of Northern Vietnam with iconic dishes such as Hanoi’s bun cha, Ninh Binh’s goat specialties, and the freshest seafood from Ha Long Bay.
  • Modern and Safe Transportation
    Travel in safety and style with high-quality Jeeps and modern vehicles, providing a smooth and comfortable journey on every road.

Form USD

Original price was: $528.Current price is: $407.

/ Adult

5 Reasons to choose Lilys's Travel Agency

15+ Years of Experience

Excellent services highly rated by Tripadvisor Travelers' Choice

Operation by local experts

5,000+ reliable partners & local specialists in the Southeast Asia

Best price guarantee

Reasonable prices and exclusive deals at the best value

Money back guarantee

Transparent refund policy in case of unqualified services

24/7 Local Support

Always connected anytime you need instant support

Lily’s Travel Agency

Read reviews about us on trusted platforms

4.9 (out of 5)

Amazing Vietnam Cambodia trip

Thanks for an incredible support team that Lily's have. I would like to especially thank Lucy & Vani for making sure that each day is taken care of the night before. They constantly sent WhatsApp updates and enquiries to ensure our trip was memorable. We had a very good time, and everyone at Lily's has been prompt and has communicated very well. I'm very happy that I chose to go with Lily's. They have very good guides everywhere, especially Mike at Da Nang. Mike has more than 30 years experience at his job.

Read More Read Less
January 17, 2025, SatishHG

Carefree tour of Vietnam thx to Lily’s.

I travelled to Vietnam in early Jan 2025. Kudos to Lily’s travel for creating a customised itinerary for me and my family. Many thanks to the friendly staff Emma and Lucy who were responsive to my queries and chose very clean and safe hotels for us. The airport pickup, drop offs, tour guides were excellent. They even helped me with expediting our visas.

I recommend Lily’s to anybody who wishes to see beautiful Vietnam.

Read More Read Less
January 15, 2025, Ajit D

Lily Travel - 1 More good support for us in vietnam

I used Lily as a Travel partner support . Air Port pick to drop in Airport are managed quite well and impressive . No any compliant , infact credit to team for Well supported the travel plan. Mia was my booking agent and lucy and others were interaction for Travel. I recommend people to use them for Vietnam Travel

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January 13, 2025, Rama Krishna Josyula

Lily’s Travel Agency

Frequently asked questions

1. What services are included in the tour?

The tour includes all expenses for entrance fees, meals, accommodations (hotel or homestay depending on your preference), transportation between destinations, and a tour guide. Specific details are included in the itinerary we have sent.

2. Does the tour price include airfare?

The current tour price does not include airfare. However, we can assist you in booking flights at a discounted rate. You can also choose a package that includes airfare if needed.

3. Is vegetarian meal support available?

Yes, we offer vegetarian meal options. Please inform us in advance so we can arrange a menu that suits your needs.

4. Can I modify the tour itinerary?

You can adjust certain parts of the itinerary based on your preferences, but this depends on the flexibility of each destination. We will assist you with the arrangements if possible.

5. What is the cancellation and refund policy?

Our cancellation policy depends on the notice period. If canceled before X days, you will receive a full refund. From Y to Z days, a partial refund will be provided, and no refunds are available after Z days. We will send detailed terms via email.

6. What is the weather like at the destination?

The weather at the destination is generally stable during your travel period. However, we recommend checking the weather forecast closer to your departure date for accuracy. Additionally, we will send suggestions on what to pack based on current weather conditions.

7. Does the tour include travel insurance?

You can adjust certain parts of the itinerary based on your preferences, but this depends on the flexibility of each destination. We will assist you with the arrangements if possible.

8. What payment methods are available for the tour?

We accept payments via credit card, bank transfer, or in-person payment at our office. If you have special requirements for payment methods, please let us know, and we will assist you.

9. Is airport pickup service available?

Yes, we offer an airport pickup service. Simply provide your flight information, and our team will be waiting for you at the airport with a name sign.

10. Are there any special documents I need to prepare?

You will need to bring your passport, visa (if required), and other personal documents. We will send you specific instructions via email before your departure to help you prepare.

Lily’s Travel Agency

Booking Policies

  1. Definitions
  • Final itinerary: The final program after meeting the customer's requirements and agreeing on the program, services, and prices. The customer pays the deposit (and the company creates a booking code).
  • Travel date: The day a customer starts the tour with the company.
  • Policy application milestones: start date, 15 days before the start date, 7 days before the start date.
  1. Policy on tour cancellation
 

Time before departure

Condition

130 days prior to arrival dateThe deposit will be refunded after deducting cancellation fees applied by related providers such as airlines, ships, railway companies, hotels, etc. according to their cancellation policy (if applicable)
2From 29 to 20 days before the arrival dateCancellation fee of 30% of the deposit for each group/booking, plus cancellation fees applied by related providers such as airlines, boats, railway companies, hotels, etc. according to their cancellation policy (if applicable)
3From 19 to 15 days before the arrival dateCancellation fee of 50% of the deposit for each group/booking, plus cancellation fees applied by relevant providers such as airlines, ships, railway companies, hotels, etc. according to their cancellation policy (if any).
4From 14 to 07 days before the arrival dateCancellation fee of 70% of the deposit for each group/booking, plus cancellation fees applied by related providers such as airlines, ships, railway companies, hotels, etc. according to their cancellation policy (if any).
5Less than 07 days before the arrival date, or no arrivalCancellation fee of 100% of the deposit for each group/booking will apply

This is a cancellation and program change policy from the company's side. This policy will be supplemented and applied in conjunction with the deposit and payment policies.

Note:

In the event of a refund, the customer will be refunded using the same method of payment. All bank charges and/or deductions of any correspondent bank that may occur, will be charged to the customer's expenses.

  • All administrative & banking service charges will be incurred in all cases of cancellation after service confirmation.
  • REFUND FOR UNUSED SERVICES

If due to  force majeure  factors such as events that occur objectively, unforeseeably and irreparably despite the application of all necessary measures within the permissible capacity (cancellation of flights, connecting trains, natural disasters, floods, influenza epidemics, earthquakes, etc.  war...), the two sides will negotiate and settle it together.

  1. Policy on program changes from the customer's side
  • Changes made 15 days before the start date: If the customer needs to change the final itinerary, there will be no charge up to 3 times, and the final itinerary will be sent to the customer again (not applicable to flight tickets, train tickets, services that must be paid in advance to get an early bird price, and policies of hotels not following Lily's program - sales staffs are responsible to inform customers in advance when booking).

NOTE: Changes can be free up to 3 times, but you will be extra charged for the 4th time please. 

Customers are supported in changing the program, getting a refund in case of unexpected events such as natural disasters, storms, or accidents, injuries, food poisoning, etc

  • Changes made within 15 days: Lily's Travel has the right to refuse service changes or the customer will have to pay extra costs. Sales staff will report the extra cost after updating information from partners, and customers will have to bear all costs caused by these changes if any. (The customer should review the entire program and confirm the final version before the tour)
  • Changes made to the program after the start date:

Lily's Travel has the right to refuse service changes or the customer will have to pay extra costs. Sales staff will report back after updating information from partners, and customers will have to bear all costs caused by these changes if any.

Based on the spirit of customer service, Lily Travel will provide maximum support for cancellations due to practical needs, but based on the principles outlined. In cases where Lily Travel is able to resell services that customers need to cancel; we will refund customers the amount we resold them for.

  1. Refund Policy.

The applicable refund amount will be processed within 10-14 business days.

This is the company's cancellation and program change policy. This policy will be supplemented and applied along with policies on deposits and payments.

Additional Note

  • Lily's Travel is not liable for flight-related issues, passport expired by customers. Even if there is delays/change in flight ticket, Lily’s travel keeps the Tour Cancellation Policy unchanged, we provide the best support for you.
  • Additional services outside the tour program (towel damage, minibar use, early check-in/late check-out) are not provided.
  • No refunds for uncontrollable issues like hotel construction or weather; we will assist you in finding the best solution. Check the weather forecast and plan accordingly.
  • Private tour quotes may increase if the group size decreases due to unchanged car and guide costs.
  • Group tour participants must adhere to regulations, be punctual, and follow specified meal options. Special food requests may incur extra fees. Inform us if unsatisfied, instead of leaving negative reviews, for a solution in the next meal.
  • Lily's Travel will notify you of cable car maintenance, which occurs regularly and unexpectedly, upon receiving information from the cable car operator.
  • For joining group tour, if customers late for set-up pick up time, the tour bus will not wait
  • The itinerary might change due to unexpected or spontaneous government instruction, weather, local policy change, which will be informed upon the happening time
  • We are not responsible if you doing the evisa by yourself. If we do expediting service, we only support to make the evisa come out early, we are not responsible for wrong details you input by yourself on the evisa if there is any. For evisa, you should apply 1 day before the arrival day just in case as the evisa only valid on the day you arrive, if you arrive earlier than the day you apply evisa, it is invalid
  • By confirming this Confirmation file, you agree upon all terms and condition written on the File.
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