Booking and Payment Policies

• The customer receives the payment confirmation receipt via email within 15 minutes of successful booking.
• The confirmation voucher will be released via email in less than 48 hours after customers making deposit.
• To confirm the booking, 30% deposit of total tour cost will be required (not applied for prepaid service such as flight tickets, train tickets, early bird rate, etc). The remaining balance will need to be paid on the starting day of the tour.

Cancellation Policies

• Cancellation 15 days before the start date: No charge for cancellation and refund of deposit for tour and hotel services (not applicable to air tickets, train tickets, services that must be paid in advance to get an early bird price, and policies of hotels not following Lily's program).
• Cancellation from 7-15 days before the start date : 50% of the total cost will be charged for tour and hotel services.
• Cancellation within 7 days before the start date: 100% of the total cost will be charged for tour and hotel services.
• If hotel and cruise changes due to their own reasons (maintenance, rooms fixed, etc), we will support to find another similar hotel and cruise.

Payment Terms Policies

• 100.0% of total tour cost will have to be paid 0 days before the date of travel.

Changing tour program and refund policies

• After the final programs were confirmed from both sides, Lily's Travel has the right to refuse all the change from the customers. To support for the customers, we will apply the policy below:
• If the changes are made 15 days before travel date, Lily's travel will charge no changing fee and send back the customers the final itinerary
• If the changes are made less than 15 days before the travel date, Lily's Travel has the right to refuse to change. Customers will need to pay the extra for any fees that caused by these changes.