Mrs. Bich Pham is an operations leader with over 10 years of experience in management and service delivery, supported by a strong background in information technology. With a systematic and results-driven approach, she plays a key role in ensuring operational efficiency, service consistency, and scalable growth at Lily’s Travel.

• Graduated from MTA Military Technical Academy
• Over 8 years of experience in Information Technology
• Over 10 years of experience in management and operations
• Strong ability to build and optimize operational systems for efficiency and scalability
• Experienced in managing cross-functional teams and ensuring smooth service delivery
• Focused on maintaining consistent service standards across all customer touchpoints

“Strong operations create seamless experiences.”