Mrs. Ashley is a training and quality specialist with over 11 years of experience in customer service and operations. With a strong background in service management and process optimization, she plays a key role in maintaining consistent service standards and continuously improving customer experience at Lily’s Travel.

• Graduated from the Faculty of Finance & Banking, Trade Union University
• Over 11 years of experience in customer service and operations
• More than 7 years of experience in managing customer service teams and optimizing service processes
• Former QA Manager at Transcosmos Vietnam Joint Stock Company
• Former Customer Service Manager at Galaxy Education Joint Stock Company
• Strong expertise in training, quality control, and service standardization

“Consistency in service creates trust in every journey.”