Lucy Do is a customer-focused travel professional who ensures every part of the journey is handled with care, responsiveness, and coordination. She believes that delivering a great travel experience is a collective effort, and plays an active role in keeping every touchpoint smooth and well-managed.

• Over 3 years of experience in tourism and service industry
• Experienced in handling customer feedback with hundreds of reviews across platforms such as Google and TripAdvisor
• Strong ability to manage and resolve customer issues effectively
• Known for fast execution, high responsibility, and proactive teamwork
• Guided by a service mindset that puts the traveller’s experience at the center of every decision
• Believes that excellent service requires alignment and coordination across the entire team

“Customer care is not a department — it is the whole company.”