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All Our Services Explained – How Can We Help You Travel Vietnam?

Here at Lily’s Travel Agency, we like to think of ourselves as a one-stop shop for travel in Vietnam. With decades of experience under our belts (and a lot of passion for our home country!), we can help you organise everything from transport, accommodation, tours and even restaurant recommendations. From the moment you arrive we can help you with visas and, when you are long gone from Hanoi, we are on hand to organise your trip from Hoi An to Ho Chi Minh and beyond.

Read more: 15 beautiful places in Vietnam to visit: 15 landscapes to make Vietnam famous in the world

To help you understand exactly what we can offer, please read on!


Most nationalities will need a visa to travel to Vietnam and, if you are staying for longer than 2 weeks, you will need to apply for one before you arrive. We have processed more visas than we care to count and can take all the stress and confusion out of the process for you.

If you are from a favoured country and receiving a visa on arrival then read our tips here.

If you’re not sure what you need, just get in touch!


So, you’ve arrived in Vietnam and now you need to get to where you want to go. We can organise quality airport transfers in Hanoi, helping you avoid any hassle at the airport and we can also advise how to take the affordable airport bus.

There is so much to see in this beautiful country and just as many ways to get around. We can help organise your transport throughout the country, depending on your personal itinerary and comfort needs. Whether you want to take the luxury trains or stick to the cheap open bus tickets, we have you covered. We can also book domestic and international flights to get you even further.

Read more about the Vietnam open bus ticket here.


Did you know that Lily’s also have a hostel? See You At Lily’s is a boutique hostel just a few doors down from our shop on Ngo Huyen. We have beautiful communal spaces, amazing staff and both dorm beds and private rooms right in the heart of Hanoi.

Over the years we’ve also discovered all the best hotels and guesthouses across the rest of the country and can extend our industry discounts to you. Just ask us for our recommendations for your next Vietnamese destination and we’ll give you our best recommendations for your budget.

And we can’t talk about accommodation without mentioning the queens of hospitality in Sapa, Mao and her sisters! Mao is maybe the friendliest and funniest lady in the mountains and we love sending our clients to her and her family. People often tell us it’s their favourite memory from Vietnam. Just read these Tripadvisor reviews!

The Best Deals in Halong Bay

We are incredibly proud to offer some of the very best deals for Halong Bay cruises. Our partner companies are all top quality cruise operators and their itineraries take you to all the best spots in this beautiful area.

From Cat Ba to Bai Tu Long, and budget to luxury, we have the right Halong Bay cruise for you and for the best price possible.


As well as Halong Bay, we can help you organise activities and book tour guides for all kinds of attractions and areas of Northern Vietnam. We have trekking tours in Sapa, retreats in off-the-beaten-path nature reserves, cultural tours of Mai Chau and Ninh Binh and a very delicious foody tour of Hanoi. Browse all our tours here and find our current offers here.

While our speciality is Northern Vietnam, we have partners across the country who run excellent tours that will make your trip truly memorable. Check out our Central Vietnam tours here.

Expert Advice

If you’re really not sure what you want to do in Vietnam, we will happily sit down and discuss all the above options with you at no cost. It makes us so happy to help people discover the beauty and people of Vietnam so, please, come by and chat!


When you book with Lily’s we make sure that we take your contact details so that we can help with any advice or issues on the day of travel. If you have a question or need to make any changes to your itinerary, just call us or drop us a message on whatsapp and we’ll be there to help.

Whatever you need from our team at Lily’s Travel Agency, we’ve got you covered.

Have a question we’ve not answered here? Let us know! Send us an email or come to our store for a cup of tea and slice of fruit!

Read more: The best place to visit in Vietnam with family (suitable for outdoor activities)

The best center Vietnam tour: Tour in Vietnam

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